{"id":2471559,"url":"https://alion.io/job/hcltech-senior-technical-support-specialist-6","title":"Senior Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Södertälje, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"GDPR","optional":false},{"name":"IAM","optional":false},{"name":"Incident Management","optional":false},{"name":"ISO 27001","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:56:02Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T21:22:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nDescription\nWe are looking for an experienced Technical Lead - Microsoft Entra / Global Secure Access to support the design, implementation, operation, and continued development of Microsoft Entra Global Secure Access, with an initial focus on Entra Private Access.\nThe assignment combines technical leadership, platform engineering, application onboarding, operational responsibility, and complex troubleshooting within a large enterprise environment.\nYou will take a leading technical role in developing a scalable and resilient Global Secure Access platform while working closely with the Product Owner and wider IAM team, as well as Network, Endpoint/Client, Security, SOC, Service Desk, infrastructure, and application teams.\nIn addition to Global Secure Access, you will contribute to the maintenance, support, and continued development of other functionality within Microsoft Entra.\nKey Responsibilities\nKey Responsibilities\nOwn the technical design and continued development of the Microsoft Entra Global Secure Access platform.\nDesign and maintain scalable Entra Private Access architecture, including Private Network Connectors, connector groups, high availability, failover, capacity planning, application segmentation, and regional/data-centre resilience.\nConfigure and govern access to applications using Microsoft Entra ID, security groups and application assignments, Conditional Access, device compliance, multifactor authentication, and Zero Trust principles.\nLead the onboarding and migration of internal applications from VPN and similar solutions to Private Access.\nAnalyse application connectivity requirements, including DNS, TCP/IP, ports, routing, authentication, and TLS.\nEstablish technical standards, configuration baselines, deployment patterns, and rollback procedures.\nMonitor platform health, connector availability, capacity, traffic flows, authentication, and policy synchronisation.\nLead complex incident resolution, root-cause analysis, and problem management.\nDevelop and maintain operational documentation, runbooks, troubleshooting guides, and support procedures.\nSupport security assessments, risk management, audit activities, and service readiness reviews.\nCoordinate technical activities with Microsoft Support and internal platform teams.\nContribute to future expansion of the service, including Entra Internet Access where relevant.\nMentor other engineers and promote knowledge sharing across the organisation.\nEnsure changes are implemented through appropriate change-management and release processes.\nSkill Requirements\nMust-Have Skills & Experience\nMicrosoft Entra & Identity\nStrong hands-on experience with Microsoft Entra ID in a large enterprise environment.\nPractical experience with identity-based access control, security groups, application assignments, and entitlement models.\nStrong understanding of Conditional Access, including user, device, location, risk, and session-based controls.\nExperience implementing or operating multifactor authentication and Zero Trust access controls.\nGood understanding of device identity and compliance, preferably involving Microsoft Intune and Microsoft Defender.\nGlobal Secure Access & Private Access\nHands-on experience with Microsoft Entra Global Secure Access, Entra Private Access, or a similar Zero Trust Network Access (ZTNA) solution.\nPractical understanding of Private Network Connectors, connector groups, connector registration, certificates, and outbound connectivity.\nExperience designing for high availability, failover, resilience, and capacity management.\nAbility to troubleshoot traffic forwarding, policy synchronisation, and application connectivity issues.\nOther Requirements\nNetworking & Application Connectivity\nStrong knowledge of DNS, TCP/IP, routing, firewalls, ports, TLS, and HTTP/HTTPS.\nExperience troubleshooting connectivity to internal applications, servers, databases, or infrastructure services.\nUnderstanding of network segmentation and access control for different application and user groups.\nAbility to analyse technical requirements for applications such as file services, RDP, engineering tools, databases, and enterprise platforms.\nOperations & Service Management\nExperience operating business-critical services in production.\nStrong skills in monitoring, logging, incident management, and root-cause analysis.\nExperience with change management, release management, technical documentation, and operational handover.\nAbility to define support models, runbooks, escalation paths, and service-management processes.\nExperience working with Security Operations or SOC teams during investigations and incidents.\nTechnical Leadership & Collaboration\nDemonstrated experience as a Technical Lead, Platform Lead, or Senior Engineer.\nAbility to make sound technical decisions and communicate them clearly to technical and non-technical stakeholders.\nExperience coordinating work across Identity, Network, Endpoint, Security, Infrastructure, and application teams.\nStrong ownership mentality and ability to work independently in a developing product area.\nAbility to mentor engineers and establish consistent technical ways of working.\nMeriting Experience\nExperience with privileged access management, PIM, JIT access, and access governance.\nExperience with ServiceNow, Jira, or similar IT service-management and workflow platforms.\nKnowledge of ISO 27001, NIST Zero Trust, DORA, GDPR, or similar security and compliance frameworks.\nExperience with risk assessments, BIA, TVA, IRAM, or comparable information-security processes.\nExperience supporting macOS and Windows access 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