Senior Technical Support Specialist

Job Summary

Technical Skills

• ABAP Development and Debugging
• ABAP Object-Oriented Programming (OOABAP)
• Open SQL and Performance Optimisation
• CDS Views development and Analysis
• Enhancements (BADI, User Exits, Enhancement Framework)
• ALV Reports and Interactive Reporting
• Function Modules, BAPIs, RFCs
• IDoc and Interface Processing
• Background Job Development and Troubleshooting

Key Responsibilities

• A good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)

• A familiarity with incident management and business continuity software i.e. Service Now.

• Demonstrable experience in leading recovery teams in fast-paced situations.

• ITIL Foundation certification.

• Experience in enterprise environments with 24*7 operations.

• Familiarity with monitoring tools (e.g. Splunk, Dynatrace)

• Exposure to Agile, Devops or SRE principles.

Skill Requirements

Domain Knowledge:

• Industry Standard Payments knowledge & Formats
  • International Payments - SWIFT, SEPA, TARGET2
  • UK Domestic Payments - BACS, Faster payments, CHAPS, Cash and Cheque, Inter Group / Account Transfers
  • Payment Standards: ISO20022 (PAIN113, PAIN118, PAIN119, PACS008, PACS009, PACS004, PACS002), SWIFT MT (MT101, MT910, MT900), CAMT formats.

• Banking & Payments domain knowledge

• Management skills - Demonstrable experience in IT Operations or Service Management in a run/support environment.

• A good understanding of ITIL processes, especially Incident, Problem and Change.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Have the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities.

• You must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations.

• A self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions.

• Coordinate problem management efforts to identify root causes and implement permanent fixes.

• Maintain and improve runbooks, support documentation and operational procedures.

• Lead daily standups and operational reviews ensuring team alignment and service transparency.

• Contribute by finding opportunities for automation or self-service.

Other Requirements