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SWIFT, SEPA, TARGET2\nUK Domestic Payments - BACS, Faster payments, CHAPS, Cash and Cheque, Inter Group / Account Transfers\n Payment Standards: ISO20022 (PAIN113, PAIN118, PAIN119, PACS008, PACS009, PACS004, PACS002), SWIFT MT (MT101, MT910, MT900), CAMT formats.\n\nBanking & Payments domain knowledge\nManagement skills - Demonstrable experience in IT Operations or Service Management in a run/support environment. \nA good understanding of ITIL processes, especially Incident, Problem and Change. \nCritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems \nHave the ability to act as the main point of contact, oversee and coordinate all types of incidents, and guarantee timely resolution, communication, and post-incident review activities. \nYou must have a strong service attitude and will need to be able to remain calm and courteous while working to resolve incidents in high pressured situations. \nA self-starter with an organised and methodical approach to problem-solving and a fast learner with an inherent ability to understand complex technology solutions. \nCoordinate problem management efforts to identify root causes and implement permanent fixes. \nMaintain and improve runbooks, support documentation and operational procedures. \nLead daily standups and operational reviews ensuring team alignment and service transparency. \nContribute by finding opportunities for automation or self-service. \nOther Requirements","description_format":"text","description_chars":2489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-15T12:22:48Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senior-technical-support-specialist-8","json_url":"https://alion.io/job/hcltech-senior-technical-support-specialist-8.json","meta":{"generated_at":"2026-10-20T08:24:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senior-technical-support-specialist-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senior-technical-support-specialist-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senior-technical-support-specialist-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senior-technical-support-specialist-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senior-technical-support-specialist-8"}]}