{"id":4207211,"url":"https://alion.io/job/hcltech-senioradministrator-iam-operations-4","title":"SeniorAdministrator - IAM Operations","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-11-12T23:56:07Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:56:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nIAM\nKey Responsibilities\nPosition Summary\nThe L2 IAM Security Engineer serves as the Support Engineer for One Identity Manager, DWGM and WAMS This role is responsible for incident management, service requests, user reported issues, change and release support, server health monitoring, server patching, installation of hot fixes. Key Responsibilities:\nMonitor the health, performance, and availability of WAMS, DWGM, and DPSP applications and proactively identify service disruptions.\nManage and resolve production incidents, service requests, and operational escalations within defined SLA targets.\nPerform detailed troubleshooting of user-reported issues, system errors, workflow failures, and access-related concerns before escalating to L3 SMEs.\nAnalyze application logs, job failures, alerts, and system-generated exceptions to determine root causes and implement approved resolutions.\nExecute routine operational activities including access provisioning, entitlement validation, account management, data corrections, and scheduled maintenance tasks.\nCoordinate with business stakeholders, support teams, and L3 SMEs to drive issue resolution and ensure timely communication of incident status and recovery actions.\nSupport production deployments, change implementations, post-release validations, and rollback activities as required.\nMonitor batch jobs, workflows, integrations, and data synchronization processes to ensure successful execution and business continuity.\nCreate and maintain operational documentation, runbooks, SOPs, troubleshooting guides, and knowledge base articles.\nSkill Requirements\nIdentify recurring issues, process gaps, and operational risks, and raise recommendations for automation, service improvements, and permanent fixes.\nSupport audit, compliance, and governance activities by maintaining operational evidence, tracking control adherence, and ensuring process compliance.\nParticipate in problem management activities, perform preliminary root cause analysis, and provide detailed findings to L3 teams for complex technical investigations.\nTrack service performance metrics, operational trends, and key support KPIs to improve platform stability and user experience.\nEnsure adherence to operational best practices, security guidelines, and established support processes 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