{"id":3598930,"url":"https://alion.io/job/hcltech-senioradministrator-servicenowjavascript-10","title":"SeniorAdministrator - ServiceNow,JavaScript","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"GDPR","optional":true},{"name":"HIPAA","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-02T06:45:59Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T15:12:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nThe ServiceNow functional consultant (FC)is responsible for recommending, coordinating and delivering solutions to user stores/enhancements within agreed delivery timelines on the ServiceNow platform. The Service Now FC will document functional requirement specification (FRS) , estimate work efforts, perform requirement gathering, suggest possible solutions with or without customization depending on the complexity of the user stories. The Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a project’s lifecycle. Job Description ServiceNow Functional Consultant\nPosition Summary\nThe ServiceNow functional consultant (FC)is responsible for recommending, coordinating and delivering solutions to user stores/enhancements within agreed delivery timelines on the ServiceNow platform. The Service Now FC will document functional requirement specification (FRS) , estimate work efforts, perform requirement gathering, suggest possible solutions with or without customization depending on the complexity of the user stories.\nThe Functional Consultant is required to work with customers and learn the business problems that need to be addressed and through applying technical analysis, recommend a solution. Is an expert with ServiceNow processes and capable of delivering advice when required. Working closely with the pre-sales team is involved in delivering documentation through all stages of a project’s lifecycle.\nEssential Duties and Responsibilities 1. Successfully plan, execute, monitor, control, and close all scrum tasks related to configuration and implementation of all aspects of the ServiceNow platform. 2. Provide documentation and get signoff of FRS, coordinate with developers and drive the user stories end to end till closure 3. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. 4. Manage one or more customer as a single point of contact and first level escalation for both one time and runtime issues. 5. Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow. 6. Answer “how to” technical and application configuration questions. 7. Develop, maintain, and execute reports to ensure system operation meets performance targets. 8. Create and maintain system design and operations documentation.9. Complete other duties as assigned.\nEducation and Experience\n3 years of demonstrated experience in ServiceNow consulting, implementation, configuration and administration, including but not limited to successful deployments as lead.\n5+ years of experience in service management, service delivery, or a related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management.\nITIL V3/4 Foundations desirable\nDegree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles Professional qualifications and education requirements Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams\nKnowledge and experience in state and federal information security laws, including but not limited to HIPAA, including NIST, PCI, GDPR, and all other applicable regulations.\nKey Responsibilities\n1. Successfully plan, execute, monitor, control, and close all scrum tasks related to configuration and implementation of all aspects of the ServiceNow platform. 2. Provide documentation and get signoff of FRS, coordinate with developers and drive the user stories end to end till closure 3. Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade completes. 4. Manage one or more customer as a single point of contact and first level escalation for both one time and runtime issues 5. Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow. 6. Answer “how to” technical and application configuration questions. 7. Develop, maintain, and execute reports to ensure system operation meets performance targets. 8. Create and maintain system design and operations documentation. 9. Complete other duties as assigned.\nSkill Requirements\nEffectively manage multiple projects concurrently while maintaining a high level of attention to detail on each project.\nAdaptable to change and able to work independently and as part of a team.\nStrong problem analysis skills to include the use of mathematical concepts to validate results.\nStrong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.\nProficient with Microsoft Office Professional and well versed with various excel functions.\nClear and concise communication with superior written and verbal communication skills.\nAbility to interact with all levels of internal and external business partners.\nManage and prioritize work effectively with minimal supervision.\nOther Requirements\nSitting for extended time periods (between 8-10 hours/day).\nOperate typical office equipment such as a computer, telephone, copy machine, etc.","description_format":"text","description_chars":5662,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-02T06:45:59Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-senioradministrator-servicenowjavascript-10","json_url":"https://alion.io/job/hcltech-senioradministrator-servicenowjavascript-10.json","meta":{"generated_at":"2026-11-03T15:50:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22134,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-senioradministrator-servicenowjavascript-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-senioradministrator-servicenowjavascript-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-senioradministrator-servicenowjavascript-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-senioradministrator-servicenowjavascript-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-senioradministrator-servicenowjavascript-10"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598930}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598930},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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