Service Delivery Lead

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 1 day ago
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Salary
≈ $25k – $73k per year (Estimated)
Location
In office (Colombo)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 18, 2026.

Overview
Company
Impact
Profile match

HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

Operations Management , Meeting Client SLA and internal metrics , People Management , Kaizen & Innovation , Solution Mindset

Key Responsibilities

1. Brining New Ideas And Innovation For Process Development And Overall Organizational Progress.

2. Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning

3. Individual Should Have Ability To Provide Solutions Commensurate With The Customers’ Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.

4. Supervise And Coach Team Leaders, Managers On Weekly Basis

5. Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations

Skill Requirements

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Other Requirements

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