{"id":3890628,"url":"https://alion.io/job/hcltech-service-delivery-lead-7","title":"Service Delivery Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T21:07:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T08:56:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nJob Description: Group Manager - Business Banking\nPosition Title\nGroup Manager - Business Banking\nDepartment\nBusiness Banking\nLocation\nAs per business requirement\nReports To\nRegional Head / Senior Group Manager / Deputy General Manager - Business Banking\nRole Purpose\nThe Group Manager - Business Banking is responsible for driving business growth, portfolio management, customer acquisition, and relationship management within the Business Banking segment. The role focuses on managing a team of Relationship Managers, growing assets and liabilities, ensuring high-quality credit portfolios, and delivering superior customer experience while maintaining regulatory and compliance standards.\nKey Responsibilities\nBusiness Development & Portfolio Growth\nDrive business banking growth by acquiring new customers and expanding relationships with existing clients.\nAchieve assigned targets for assets, liabilities, revenue, fee income, and profitability.\nIdentify business opportunities within SME, MSME, and Mid-Market customer segments.\nPromote banking products including working capital, term loans, trade finance, cash management, and liability products.\nDrive cross-selling of banking and financial products to maximize customer wallet share.\nRelationship Management\nBuild and maintain strong relationships with business banking customers.\nAct as a trusted advisor to customers by understanding their business requirements and financial needs.\nEnsure high levels of customer satisfaction and retention.\nAddress customer escalations and provide timely resolution.\nCredit & Risk Management\nAssess customer funding requirements and coordinate preparation of credit proposals.\nEnsure credit quality and adherence to underwriting standards.\nMonitor portfolio performance and proactively manage delinquency risks.\nWork closely with Credit and Risk teams to ensure sound portfolio management.\nMaintain portfolio health within prescribed risk parameters.\nTeam Leadership & Management\nLead and mentor Relationship Managers and Business Development teams.\nSet performance goals, track productivity, and conduct regular reviews.\nSupport team members in customer acquisition and relationship management.\nDrive employee engagement and capability-building initiatives.\nFoster a culture of accountability, collaboration, and customer focus.\nBusiness Planning & Execution\nDevelop and implement business plans aligned with organizational objectives.\nTrack business performance against budgets and targets.\nAnalyze market trends, competitor activities, and customer needs.\nImplement strategic initiatives to drive business growth and operational efficiency.\nCompliance & Governance\nEnsure adherence to regulatory guidelines, internal policies, and audit requirements.\nMaintain compliance with KYC, AML, and banking regulations.\nEnsure proper documentation and process adherence across all transactions.\nSupport audit and regulatory inspections as required.\nStakeholder Management\nCollaborate with Credit, Operations, Product, Risk, Compliance, and Service teams.\nCoordinate effectively with internal stakeholders for seamless customer servicing.\nParticipate in management reviews and business performance discussions.\nRepresent the bank in customer meetings and industry forums when required.\nKey Performance Indicators (KPIs)\nBusiness portfolio growth\nRevenue and profitability achievement\nAsset and liability acquisition\nFee income generation\nNew customer acquisition\nPortfolio quality and delinquency control\nCustomer satisfaction and retention\nCross-sell performance\nTeam productivity and performance\nCompliance and audit adherence\nSkill Requirements\nEssential\nBachelor's Degree in Commerce, Finance, Banking, Economics, Business Administration, or related field.\nPreferred\nMBA / PGDM in Finance, Marketing, Banking, or related discipline.\nProfessional certifications in Banking, Credit, Risk Management, or Financial Services.\nExperience\n8-12 years of experience in Banking and Financial Services.\nMinimum 4-6 years of experience in Business Banking, SME Banking, Commercial Banking, or Relationship Management.\nProven track record of achieving business growth and portfolio targets.\nExperience in handling SME/MSME customer portfolios and credit products.\nPrior experience in leading teams is preferred.\nRequired Competencies\nFunctional Competencies\nBusiness Banking & SME Banking\nRelationship Management\nCredit Analysis & Underwriting\nTrade Finance & Working Capital Products\nPortfolio Management\nFinancial Statement Analysis\nSales & Business Development\nRisk and Compliance Management\nBehavioral Competencies\nLeadership & Team Management\nStrategic Thinking\nCustomer Centricity\nProblem Solving\nNegotiation & Influencing Skills\nDecision Making\nCommunication & Presentation Skills\nResults Orientation\nPreferred Industry Background\nPrivate Sector Banks\nPublic Sector Banks\nCommercial Banks\nForeign Banks\nNBFCs\nFinancial Institutions servicing SME/MSME segments\nOther Requirements","description_format":"text","description_chars":4978,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":true,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-06T21:07:54Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-service-delivery-lead-7","json_url":"https://alion.io/job/hcltech-service-delivery-lead-7.json","meta":{"generated_at":"2026-11-11T12:44:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-service-delivery-lead-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-service-delivery-lead-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-service-delivery-lead-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-service-delivery-lead-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-service-delivery-lead-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3890628}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3890628},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}