{"id":4073473,"url":"https://alion.io/job/hcltech-service-delivery-lead-8","title":"Service Delivery Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T14:29:24Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T14:29:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\n- should have understanding of end to end Order to Cash (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team\n-should have experience as Individual Contributor and Team Lead/ Manager in outbound Colections and Credits team\n- should have good experience & understanding of Collections strategy , Ledger account maintance and month end AR reporting\n- should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits\n15+ yrs exp\nKey Responsibilities\nWork as a Team Manager for B2B Credit and Collections .\nKey responsibilities would include :-\n- Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.\n- Be the primary owner of team's performance and service levels\n- Identify and lead efforts to execute process improvements and transformation opportunities\n- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)\n- Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process\n- Lead internal and external goverance for team performance and process health\n- Be the process owner in Collections and Credit team and provide guidance to overall team\n- Drive operational excellence and responsible for people and performance management\nSkill Requirements\n- Good communication skills\n- Analytical & problem solving skills.\n- Able to speak and coordinate with other functions inorder to resolve the issues on time\n- Prior Team handling and people management is mandatory\n- Managing customer experience\n- Stakeholder and change management\nOther Requirements\n'- Hands on experience in SAP(including invoicing, contracts, workflows)\n- Preferable: Zendesk, Seibel CRM\n- Experience in Workflow tools\n- Experience in MS Office\n- Experience in Visio (Creating process flows/Blue prints)","description_format":"text","description_chars":1935,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-11T14:29:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T16:24:11Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-service-delivery-lead-8","json_url":"https://alion.io/job/hcltech-service-delivery-lead-8.json","meta":{"generated_at":"2026-11-11T16:24:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-service-delivery-lead-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-service-delivery-lead-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-service-delivery-lead-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-service-delivery-lead-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-service-delivery-lead-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4073473}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4073473},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}