# Service Delivery Lead

Job Summary - should have understanding of end to end Order to Cash (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team -should have experience as Individual Contributor and Team Lead/ Manager in outbound Colections and Credits team - should have good experience & understanding of Collections strategy , Ledger account maintance and month end AR reporting - should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits 15+ yrs exp Key Responsibilities Work as a Team Manager for B2B Credit and Collections . Key responsibilities would include :- - Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio. - Be the primary owner of team's performance and service levels - Identify and lead efforts to execute process improvements and transformation opportunities - Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics) - Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process - Lead internal and external goverance for team performance a

- **Id**: 4073473
- **Url**: <https://alion.io/job/hcltech-service-delivery-lead-8>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: lead
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chennai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T14:29:24Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-15T01:21:54Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 1935
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, Managed IT Services (MSP), Systems Integrators, Engineering Services

## Company

- **Id**: 225
- **Name**: HCLTech
- **Domain**: hcltech.com
- **Url**: <https://alion.io/company/hcltech>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-11T14:29:24Z

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.993
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 14
- **Reasons**: conf:2, wave, velocity, win:early, comp:brand
- **Computed at**: 2026-11-14T05:58:10Z

---
[Page](https://alion.io/job/hcltech-service-delivery-lead-8) · [JSON](https://alion.io/job/hcltech-service-delivery-lead-8.json)

Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.