{"id":4312424,"url":"https://alion.io/job/hcltech-service-delivery-lead-9","title":"Service Delivery Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-14T12:51:45Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T12:51:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nQuality & Transformation Lead - Source to Pay, Order to Cash, Supply Chain\nKey Responsibilities\n\nLead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards\nDevelop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted\nLead independent service assurance projects or work as a collaborator to help our clients in their service assurance journey to improve the quality of output continuously.\nInstitutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations\nDe-Risk operations through deployment of Risk Control & Best Practice framework, best in class Digital solutions\nEnsure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place\nOptimize resource capacity, inter agent variation within Delivery and QA\nOwn and deliver on committed efficiency improvement in engagement through CI\nIdentify Digital led transformation opportunities and bring best practices from existing relationships in S2P, Order to Cash\nInstitute a reporting mechanism and strong governance for measurement and reporting\nAnticipate and highlight challenges for resolution to avoid disruption to operations and client business\nClient satisfaction/ dissatisfaction measurement & analysis through independent surveys.\nMentor and build LSS DNA in the operations environment\n\nSkill Requirements\nExperience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence\nKnowledge of Quality Monitoring process and system\nRelevant experience in Lean and Digital Transformation, knowledgeable about tools and platforms used in Invoice to Pay, O2C, SCM in mid-size to large Global clients\nHands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions\nGood analytical skills to drive meaningful conversations using insights from data\nKnowledge and hands on deployment experience in Agentic AI, GEN AI solutions is an added advantage\nHands on presentations for senior leadership, advanced MS-Office (excel etc.)\nPreferred BB certification in Lean Six Sigma from Recognized Institutions\nStrong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions\nShould have prior Team management experience\nExposure to multiple Industry desired.\nOther Requirements\nBachelor’s degree/Post Graduate degree, LSS certification (BB preferred)15+ 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