{"id":2738571,"url":"https://alion.io/job/hcltech-service-delivery-manager-12","title":"Service Delivery Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"DNS","optional":false},{"name":"Git","optional":false},{"name":"IAM","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:53:36Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T03:24:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Summary\nHCLTech is looking for an accomplished Amazon Web Services (AWS) for its Noida location. This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.\nKey Responsibilities\nDesign and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.\nBuild VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.\nAdminister EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.\nImplement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.\nAutomate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.\nSkill Requirements\nTechnical Profile - Amazon Web Services (AWS)\nCore technical skills:\nDesign and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.\nBuild VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.\nAdminister EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.\nImplement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.\nAutomate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.\nOther Requirements\nOwn secure and scalable AWS foundations covering multi-account governance, networking, compute, containers, storage, databases, observability and backup/recovery.\nTranslate application and business requirements into resilient cloud designs with clear security, availability, performance, operability and cost considerations.\nLead troubleshooting across IAM, VPC connectivity, DNS, load balancing, EC2, EKS/ECS, RDS and hybrid integrations; coordinate restoration and root-cause analysis.\nDevelop reusable infrastructure-as-code modules and deployment controls using Terraform or CloudFormation, Git and CI/CD practices.\nApply Well-Architected principles, tagging, budget controls, rightsizing, capacity review and operational readiness assessment.\nDESIRED CERTIFICATIONS (GOOD TO HAVE)\nAWS Certified Solutions Architect - Associate\nAWS Certified SysOps Administrator - Associate\nAWS Certified Solutions Architect - Professional\nAWS Certified Advanced Networking - Specialty\nAWS Certified Security - Specialty\nITIL 4 Foundation.\nPROFICIENCY EXPECTATIONS\nCompetent (L3): Independently deploy and support standard AWS services, troubleshoot IAM/network/compute issues and execute approved migration and recovery procedures.\nProficient (L4): Own target architecture, security and resilience patterns; lead migrations and complex incidents; govern automation, cost and operational standards; mentor L3 staff.\nCANDIDATE PROFILE\nStrong hands-on experience in the stated technology domain and enterprise operations environment.\nAbility to independently troubleshoot complex issues, document solutions and collaborate with cross-functional stakeholders.\nStrong communication, change management, incident management and problem-solving skills.\nWillingness to work from the Noida location and support operational requirements as applicable.\nREQUIRED EXPERIENCE AND CAPABILITIES\nBachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.\nDemonstrated hands-on experience supporting business-critical enterprise environments and handling complex incidents and changes.\nWorking knowledge of ITIL-aligned incident, problem, change, request and knowledge-management processes.\nAbility to create HLD/LLD, implementation plans, rollback plans, SOPs, runbooks, RCA documents and operational reports.\nStrong stakeholder communication, ownership, analytical thinking and collaboration across application, infrastructure, security and vendor teams.\nAbility to participate in operational support, planned changes and major-incident activities according to business requirements.\nKEY DELIVERABLES\nStable, secure and supportable technology services with improved availability, performance and operational readiness.\nTimely resolution of complex incidents, complete root-cause analysis and closure of preventive actions.\nHigh-quality technical designs, implementation evidence, knowledge articles and support documentation.\nControlled delivery of upgrades, migrations, standardization, automation and service-improvement initiatives.\nClear technical communication with stakeholders, service owners, partner teams and technology vendors.\nSELECTION FOCUS\nDepth of hands-on technical knowledge and ability to explain design and troubleshooting decisions.\nExperience with enterprise-scale operations, critical incidents, controlled changes and service restoration.\nQuality of documentation, automation mindset, security awareness and approach to continuous improvement.\nCommunication, ownership and ability to work effectively across multiple technical and business teams.","description_format":"text","description_chars":5647,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems 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