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relevant cloud, Agile, mobile, security or platform certifications are advantageous.\nSenior/lead profile: owns complex outcomes, mentors team members and influences architecture, quality and stakeholder decisions.\nStrong written and spoken English, collaborative delivery behavior and disciplined handling of customer code, credentials and data.\nKey Responsibilities\nKEY RESPONSIBILITIES\nBuild and maintain wave plans, milestones, staffing, dependencies and delivery forecasts from accepted demand.\nCoordinate Intake-Deliver-Deploy execution, gate schedules, artefact delivery, UAT, device sign-off and Hypercare.\nRun weekly delivery reviews and daily escalation paths; manage risks, issues, defects, decisions and change requests.\nTrack scope, capacity, schedule, quality and acceptance against the SOW and agreed complexity tiers.\nProduce customer dashboards, status reports, KPI evidence and milestone-acceptance packs.\nMaintain senior stakeholder communication and drive corrective actions, lessons learned and customer satisfaction.\nKEY DELIVERABLES / SUCCESS MEASURES\nMigration velocity ≥90%; planning effectiveness ≥90%; accepted milestones; transparent dashboards; controlled risks and changes; customer satisfaction ≥8/10; stable Hypercare.\nKEY INTERFACES\nHand Held project/program owners, End Customer leads, Program Manager, Product Manager, Architect, Technical Leads, Scrum Master, QA and Factory Operations.\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":1800,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-19T13:38:07Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:4","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-service-delivery-manager-16","json_url":"https://alion.io/job/hcltech-service-delivery-manager-16.json","meta":{"generated_at":"2026-10-23T11:42:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-service-delivery-manager-16"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-service-delivery-manager-16"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-service-delivery-manager-16"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-service-delivery-manager-16\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-service-delivery-manager-16"}]}