{"id":3606962,"url":"https://alion.io/job/hcltech-service-delivery-manager-20","title":"Service Delivery Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-02T12:00:37Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T09:44:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nHCLTech is seeking an experienced Service Delivery Manager to lead end-to-end delivery of Application Development and Managed Services engagements. The role involves managing large delivery teams, driving project execution, ensuring operational excellence, meeting SLA commitments, and building strong client relationships across enterprise environments.\nKey Responsibilities\nManage end-to-end application delivery lifecycle including planning, development, testing, deployment, and support.Lead large cross-functional teams across Development, QA, DevOps, Cloud, Data, Integration, and Support.Drive Agile delivery, release management, CI/CD, automation, and continuous improvement initiatives.Own application support operations, incident management, problem management, and SLA governance.Manage client stakeholders, delivery commitments, budgets, risks, and resource planning.Identify opportunities for modernization, automation, cloud adoption, and AI-driven improvements.\nSkill Requirements\n12-15+ years of IT experience with Application Development and Managed Services leadership.Strong experience managing teams of 50+ members.Good understanding of SDLC, Agile, DevOps, ITIL, Release Management, and Production Support.Experience delivering enterprise applications across cloud, on-premises, or hybrid environments.Strong stakeholder management, commercial governance, and client-facing experience.ITIL certification preferred; Agile, Cloud, PMP, or Architecture certifications are advantageous.\nOther Requirements\nIdeal Candidate: Delivery Manager / Service Delivery Manager / Program Manager with experience in Application Development, AMS, Digital Engineering, Cloud, and Enterprise Application Support.","description_format":"text","description_chars":1726,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":50,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-02T12:00:37Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-service-delivery-manager-20","json_url":"https://alion.io/job/hcltech-service-delivery-manager-20.json","meta":{"generated_at":"2026-11-03T11:47:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-service-delivery-manager-20"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-service-delivery-manager-20"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-service-delivery-manager-20"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-service-delivery-manager-20\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-service-delivery-manager-20"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3606962}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3606962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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