{"id":3534786,"url":"https://alion.io/job/hcltech-service-delivery-manager-dpo-8","title":"Service Delivery Manager (DPO)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T17:09:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T05:36:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\nJob Description: Manager - Business Banking\nPosition Title\nManager - Business Banking\nDepartment\nBusiness Banking\nLocation\nAs per business requirement\nReports To\nSenior Manager / Group Manager - Business Banking\nRole Purpose\nThe Manager - Business Banking is responsible for driving business growth through the acquisition, management, and expansion of business banking relationships within the SME/MSME and Mid-Market segments. The role focuses on achieving business targets, managing customer relationships, assessing credit opportunities, and ensuring portfolio quality while delivering a superior customer experience.\nKey Responsibilities\nBusiness Development & Customer Acquisition\nIdentify and acquire new Business Banking customers across SME, MSME, and emerging business segments.\nDevelop strong customer pipelines through referrals, market mapping, and networking activities.\nAchieve assigned targets for assets, liabilities, revenue, fee income, and profitability.\nPromote a comprehensive suite of business banking products and services.\nDrive cross-selling opportunities across lending, transaction banking, trade finance, and liability products.\nRelationship Management\nBuild and maintain strong relationships with existing and prospective customers.\nUnderstand client business models, financial requirements, and growth plans.\nProvide customized banking and financial solutions aligned to customer needs.\nEnsure effective customer servicing and timely resolution of issues.\nDrive customer retention and relationship deepening initiatives.\nCredit & Portfolio Management\nAnalyze financial statements and assess customer creditworthiness.\nPrepare and recommend credit proposals in accordance with the bank's policies and guidelines.\nMonitor portfolio performance and identify early warning signals.\nWork closely with Credit, Risk, and Operations teams for timely processing and approvals.\nEnsure portfolio quality and minimize delinquency levels.\nSales & Revenue Generation\nMeet monthly, quarterly, and annual business targets.\nIncrease asset book, liability balances, and fee-based revenues.\nMaximize wallet share through cross-selling and upselling initiatives.\nGenerate sustainable and profitable business growth within assigned markets.\nCompliance & Risk Management\nEnsure adherence to KYC, AML, regulatory, and internal compliance requirements.\nMaintain complete and accurate customer documentation.\nFollow credit, operational risk, and audit guidelines.\nEnsure all transactions and customer interactions comply with organizational policies.\nMarket Intelligence & Business Planning\nMonitor market trends, industry developments, and competitor activities.\nIdentify growth opportunities within assigned territories.\nDevelop and execute territory-level business plans.\nParticipate in local business events and networking activities to enhance market presence.\nStakeholder Management\nCollaborate with internal departments including Credit, Operations, Product, Service, and Compliance teams.\nCoordinate with branch teams and support functions to ensure seamless customer onboarding and servicing.\nMaintain effective communication with stakeholders to drive business outcomes.\nKey Performance Indicators (KPIs)\nNew customer acquisition\nAsset portfolio growth\nLiability mobilization\nRevenue and profitability achievement\nFee income generation\nCross-sell penetration\nPortfolio quality and delinquency management\nCustomer retention and satisfaction\nTurnaround time for customer onboarding and credit proposals\nCompliance and audit performance\nSkill Requirements\nEssential\nBachelor's Degree in Commerce, Finance, Economics, Banking, Business Administration, or related field.\nPreferred\nMBA / PGDM in Finance, Marketing, Banking, or related discipline.\nCertifications in Credit Analysis, Risk Management, Commercial Banking, or Financial Services.\nExperience\n5-8 years of experience in Banking and Financial Services.\nMinimum 3-5 years of relevant experience in Business Banking, SME Banking, Commercial Banking, Corporate Banking, or Relationship Management.\nExperience in handling business banking customers and credit products.\nProven track record of achieving sales and portfolio growth targets.\nRequired Competencies\nFunctional Competencies\nBusiness Banking Products\nSME/MSME Banking\nCredit Assessment & Analysis\nFinancial Statement Analysis\nRelationship Management\nTrade Finance & Working Capital Products\nPortfolio Management\nSales & Business Development\nRisk & Compliance Knowledge\nBehavioral Competencies\nCustomer Centricity\nResult Orientation\nRelationship Building\nNegotiation Skills\nCommunication & Presentation\nProblem Solving\nAnalytical Thinking\nPlanning & Execution\nTeam Collaboration\nPreferred Industry Background\nPublic Sector Banks\nPrivate Sector Banks\nForeign Banks\nSmall Finance Banks\nNBFCs\nFinancial Institutions focused on SME/MSME and Commercial Banking\nOther Requirements","description_format":"text","description_chars":4911,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth 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