{"id":3874664,"url":"https://alion.io/job/hcltech-servicenow-platform-lead","title":"ServiceNow Platform Lead","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-06T15:48:11Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T18:05:48Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nServiceNow Platform Lead Role Requirements:\nResponsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.\nConsult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.\nShould have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.\nExperience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.\nServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.\nSpecifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.\nProvide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment\nExperience in working on ServiceNow Development using Agile/Scrum methodology.\nAbility to communicate fluently with client stakeholders. Preferred Skills:\nUnderstanding of Configuration Management as it relates to ITIL\nExperience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,\nExperience implementing systems using the Agile/Scrum methodology\nStrong communication, Strong presentation and writing skills.\nExcellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.\nAdministration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions\nMinimum ServiceNow CSA/ CIS certified.\nITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.\nKey Responsibilities\nServiceNow Platform Lead Role Requirements:\nResponsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.\nConsult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.\nShould have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.\nExperience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.\nServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.\nSpecifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.\nProvide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment\nExperience in working on ServiceNow Development using Agile/Scrum methodology.\nAbility to communicate fluently with client stakeholders. Preferred Skills:\nUnderstanding of Configuration Management as it relates to ITIL\nExperience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,\nExperience implementing systems using the Agile/Scrum methodology\nStrong communication, Strong presentation and writing skills.\nExcellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.\nAdministration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions\nMinimum ServiceNow CSA/ CIS certified.\nITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.\nSkill Requirements\nServiceNow Platform Lead Role Requirements:\nResponsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.\nConsult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.\nShould have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.\nExperience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.\nServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.\nSpecifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.\nProvide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment\nExperience in working on ServiceNow Development using Agile/Scrum methodology.\nAbility to communicate fluently with client stakeholders. Preferred Skills:\nUnderstanding of Configuration Management as it relates to ITIL\nExperience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,\nExperience implementing systems using the Agile/Scrum methodology\nStrong communication, Strong presentation and writing skills.\nExcellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.\nAdministration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions\nMinimum ServiceNow CSA/ CIS certified.\nITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.\nOther Requirements\nServiceNow Platform Lead Role Requirements:\nResponsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.\nConsult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.\nShould have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.\nExperience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.\nServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.\nSpecifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.\nProvide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment\nExperience in working on ServiceNow Development using Agile/Scrum methodology.\nAbility to communicate fluently with client stakeholders. Preferred Skills:\nUnderstanding of Configuration Management as it relates to ITIL\nExperience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,\nExperience implementing systems using the Agile/Scrum methodology\nStrong communication, Strong presentation and writing skills.\nExcellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.\nAdministration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions\nMinimum ServiceNow CSA/ CIS certified.\nITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.","description_format":"text","description_chars":8118,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-06T15:48:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-servicenow-platform-lead","json_url":"https://alion.io/job/hcltech-servicenow-platform-lead.json","meta":{"generated_at":"2026-11-09T03:47:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-servicenow-platform-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-servicenow-platform-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-servicenow-platform-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-servicenow-platform-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-servicenow-platform-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874664}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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