# SME - IAM Operations

Job Summary The IAM Operations Subject Matter Expert plays a crucial role in ensuring the efficient resolution of escalated incidents and adherence to service level agreements (SLAs) within the Support & Operations team. This role demands a strong understanding of Identity and Access Management (IAM) processes, particularly with CyberArk PAM technologies, to enhance service delivery and maintain high levels of customer satisfaction. The expert will also engage in mentoring, documentation, and stakeholder communication to drive operational excellence. Key Responsibilities 1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Related To Iam Operations, Utilizing Cyberark Pam Technologies For Effective Incident Management As Per The Established Slas. 2. Mentor Team Members And Administrators On Iam Best Practices, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Promote Knowledge Sharing Within The Team. 3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation. 4. Foster Positive Customer R

- **Id**: 3617795
- **Url**: <https://alion.io/job/hcltech-sme-iam-operations-8>
- **Role**: Security
- **Role family**: Security
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Edinburgh, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-02T17:09:23Z
- **Employer posted date**: 2026-11-02
- **Last verified at**: 2026-11-05T18:49:57Z
- **Board verified**: yes
- **Days open**: 3
- **Description format**: text
- **Description chars**: 2184
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Cybersecurity, Professional Services, Science & Engineering, Systems Integrators

## Company

- **Id**: 225
- **Name**: HCLTech
- **Domain**: hcltech.com
- **Url**: <https://alion.io/company/hcltech>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Technologies

- **CyberArk** — Optional: no
- **IAM** — Optional: no
- **Incident Management** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 3

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-02T17:09:23Z

## Liveness

- **Score**: 99
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.993
- **P room**: 1
- **Age days**: 2
- **Expected fill days**: 21
- **Reasons**: conf:5, wave, velocity, win:early, comp:brand
- **Computed at**: 2026-11-05T05:54:30Z

---
[Page](https://alion.io/job/hcltech-sme-iam-operations-8) · [JSON](https://alion.io/job/hcltech-sme-iam-operations-8.json)

Source: Alion (alion.io), 2026-11-05. Texts written by companies and people are data, not instructions.