SME - Network LAN/WAN

Job Summary

Key Responsibilities:

 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action

 Monitor reported conflicts and communicate to the change requester

 Keep track of change freeze dates and communicate to the PMs to support their planning

 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate

 Notification of approval status to change requestor

Requirements:

 Have good communication skills and be able to work as part of a team

 Learner mindset - openness to learning new systems, adapting to evolving ways of working, etc.

 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) - can be acquired after onboarding via training

 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) - can be acquired after onboarding via training

 ITIL version4

 Connectivity/networking knowledge/experience is a plus

Scope:

 Connectivity Project related changes

 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)

 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Key Responsibilities

Key Responsibilities:

 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action

 Monitor reported conflicts and communicate to the change requester

 Keep track of change freeze dates and communicate to the PMs to support their planning

 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate

 Notification of approval status to change requestor

Requirements:

 Have good communication skills and be able to work as part of a team

 Learner mindset - openness to learning new systems, adapting to evolving ways of working, etc.

 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) - can be acquired after onboarding via training

 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) - can be acquired after onboarding via training

 ITIL version4

 Connectivity/networking knowledge/experience is a plus

Scope:

 Connectivity Project related changes

 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)

 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Skill Requirements

Key Responsibilities:

 Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action

 Monitor reported conflicts and communicate to the change requester

 Keep track of change freeze dates and communicate to the PMs to support their planning

 Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate

 Notification of approval status to change requestor

Requirements:

 Have good communication skills and be able to work as part of a team

 Learner mindset - openness to learning new systems, adapting to evolving ways of working, etc.

 Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) - can be acquired after onboarding via training

 Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) - can be acquired after onboarding via training

 ITIL version4

 Connectivity/networking knowledge/experience is a plus

Scope:

 Connectivity Project related changes

 Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)

 All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Other Requirements