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openness to learning new systems, adapting to evolving ways of working, etc.\n Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) - can be acquired after onboarding via training\n Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) - can be acquired after onboarding via training\n ITIL version4\n Connectivity/networking knowledge/experience is a plus\nScope:\n Connectivity Project related changes\n Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)\n All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)\nSkill Requirements\nKey Responsibilities:\n Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action\n Monitor reported conflicts and communicate to the change requester\n Keep track of change freeze dates and communicate to the PMs to support their planning\n Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate\n Notification of approval status to change requestor\nRequirements:\n Have good communication skills and be able to work as part of a team\n Learner mindset - 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