{"id":3075831,"url":"https://alion.io/job/hcltech-sme-solarwinds-python","title":"SME - SolarWinds, Python","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"npm","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VMWare","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-22T10:45:43Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T04:46:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary\nJob Description: Tools Administrator - SolarWinds and OpsRamp SME Role Title: Tools Administrator / SolarWinds and OpsRamp SME Primary Skills: SolarWinds Orion / Hybrid Cloud Observability, OpsRamp, IT Operations Monitoring, Event Management, ServiceNow Integration Secondary Skills: ITIL, SNMP, WMI, API integrations, dashboards, reporting, alert optimization, infrastructure monitoring Experience Level: L2/L3 - 5+ years of relevant IT operations, monitoring, or tools administration experience Job Summary The Tools Administrator / SolarWinds and OpsRamp SME will be responsible for administering, maintaining, optimizing, and supporting enterprise monitoring and event management platforms across a hybrid infrastructure environment. The role will manage SolarWinds-based monitoring for servers, databases, network devices, virtualization, and infrastructure components, while also supporting OpsRamp event management, alert correlation, incident integration, and operational visibility. The position requires strong hands-on technical expertise, disciplined process adherence, and the ability to work with infrastructure, service management, vendor, and client teams to improve monitoring maturity, reduce alert noise, and strengthen operational reliability. Key Responsibilities\nAdminister and manage the SolarWinds platform, including Orion modules such as NPM, NCM, NTA, SAM, IPAM, VNQM, and related monitoring components.\nPerform device onboarding, modification, removal, refresh, grouping, and classification for servers, network devices, databases, virtualization platforms, storage, and infrastructure components.\nConfigure, maintain, and optimize alerts, thresholds, custom properties, dashboards, maps, views, reports, node groups, credentials, accounts, and polling engine assignments.\nMonitor SolarWinds platform health, license usage, polling loads, database performance, agent status, and overall monitoring effectiveness.\nSupport monitoring for vCenter, ESXi hosts, hardware health, CPU, memory, datastore capacity, network interfaces, traffic utilization, and infrastructure availability.\nCoordinate with infrastructure teams for monitoring requirements, device additions, decommissions, threshold changes, alert suppression, and maintenance windows.\nSupport SolarWinds integrations with ITSM and event management platforms, including automated incident creation and event forwarding.\nApply minor updates, patches, configuration changes, and platform housekeeping activities in line with change management processes.\nMaintain monitoring standards, naming conventions, audit readiness, documentation, SOPs, and knowledge base articles.\nAdminister and support OpsRamp for event management, unified observability, alert ingestion, correlation, deduplication, enrichment, escalation, and incident integration.\nConfigure policies, event rules, integrations, templates, notification profiles, dashboards, and reports to improve operational visibility and reduce alert fatigue.\nManage integrations between OpsRamp, SolarWinds, ServiceNow, and other monitoring or ITSM tools using REST APIs, webhooks, SNMP, agents, collectors, or gateway-based connectivity.\nSupport event-to-incident workflows, auto-ticketing, alert lifecycle management, incident updates, closure logic, and escalation processes.\nWork with operations teams to identify noisy alerts, recurring incidents, correlation opportunities, monitoring gaps, and automation candidates.\nParticipate in monitoring maturity initiatives, including service mapping, CI relationship improvement, root-cause visibility, and single-pane-of-glass operational reporting.\nProvide L2/L3 support for complex monitoring incidents, escalations, outages, and performance issues across tools and infrastructure monitoring layers.\nCollaborate with network, Wintel, Linux, VMware, storage, database, cloud, service desk, command center, and vendor teams to resolve monitoring and event management issues.\nSupport\nKey Responsibilities\nJob Description: Tools Administrator - SolarWinds and OpsRamp SME Role Title: Tools Administrator / SolarWinds and OpsRamp SME Primary Skills: SolarWinds Orion / Hybrid Cloud Observability, OpsRamp, IT Operations Monitoring, Event Management, ServiceNow Integration Secondary Skills: ITIL, SNMP, WMI, API integrations, dashboards, reporting, alert optimization, infrastructure monitoring Experience Level: L2/L3 - 5+ years of relevant IT operations, monitoring, or tools administration experience Job Summary The Tools Administrator / SolarWinds and OpsRamp SME will be responsible for administering, maintaining, optimizing, and supporting enterprise monitoring and event management platforms across a hybrid infrastructure environment. The role will manage SolarWinds-based monitoring for servers, databases, network devices, virtualization, and infrastructure components, while also supporting OpsRamp event management, alert correlation, incident integration, and operational visibility. The position requires strong hands-on technical expertise, disciplined process adherence, and the ability to work with infrastructure, service management, vendor, and client teams to improve monitoring maturity, reduce alert noise, and strengthen operational reliability. Key Responsibilities\nAdminister and manage the SolarWinds platform, including Orion modules such as NPM, NCM, NTA, SAM, IPAM, VNQM, and related monitoring components.\nPerform device onboarding, modification, removal, refresh, grouping, and classification for servers, network devices, databases, virtualization platforms, storage, and infrastructure components.\nConfigure, maintain, and optimize alerts, thresholds, custom properties, dashboards, maps, views, reports, node groups, credentials, accounts, and polling engine assignments.\nMonitor SolarWinds platform health, license usage, polling loads, database performance, agent status, and overall monitoring effectiveness.\nSupport monitoring for vCenter, ESXi hosts, hardware health, CPU, memory, datastore capacity, network interfaces, traffic utilization, and infrastructure availability.\nCoordinate with infrastructure teams for monitoring requirements, device additions, decommissions, threshold changes, alert suppression, and maintenance windows.\nSupport SolarWinds integrations with ITSM and event management platforms, including automated incident creation and event forwarding.\nApply minor updates, patches, configuration changes, and platform housekeeping activities in line with change management processes.\nMaintain monitoring standards, naming conventions, audit readiness, documentation, SOPs, and knowledge base articles.\nAdminister and support OpsRamp for event management, unified observability, alert ingestion, correlation, deduplication, enrichment, escalation, and incident integration.\nConfigure policies, event rules, integrations, templates, notification profiles, dashboards, and reports to improve operational visibility and reduce alert fatigue.\nManage integrations between OpsRamp, SolarWinds, ServiceNow, and other monitoring or ITSM tools using REST APIs, webhooks, SNMP, agents, collectors, or gateway-based connectivity.\nSupport event-to-incident workflows, auto-ticketing, alert lifecycle management, incident updates, closure logic, and escalation processes.\nWork with operations teams to identify noisy alerts, recurring incidents, correlation opportunities, monitoring gaps, and automation candidates.\nParticipate in monitoring maturity initiatives, including service mapping, CI relationship improvement, root-cause visibility, and single-pane-of-glass operational reporting.\nProvide L2/L3 support for complex monitoring incidents, escalations, outages, and performance issues across tools and infrastructure monitoring layers.\nCollaborate with network, Wintel, Linux, VMware, storage, database, cloud, service desk, command center, and vendor teams to resolve monitoring and event management issues.\nSupport\nSkill Requirements\nJob Description: Tools Administrator - SolarWinds and OpsRamp SME Role Title: Tools Administrator / SolarWinds and OpsRamp SME Primary Skills: SolarWinds Orion / Hybrid Cloud Observability, OpsRamp, IT Operations Monitoring, Event Management, ServiceNow Integration Secondary Skills: ITIL, SNMP, WMI, API integrations, dashboards, reporting, alert optimization, infrastructure monitoring Experience Level: L2/L3 - 5+ years of relevant IT operations, monitoring, or tools administration experience Job Summary The Tools Administrator / SolarWinds and OpsRamp SME will be responsible for administering, maintaining, optimizing, and supporting enterprise monitoring and event management platforms across a hybrid infrastructure environment. The role will manage SolarWinds-based monitoring for servers, databases, network devices, virtualization, and infrastructure components, while also supporting OpsRamp event management, alert correlation, incident integration, and operational visibility. The position requires strong hands-on technical expertise, disciplined process adherence, and the ability to work with infrastructure, service management, vendor, and client teams to improve monitoring maturity, reduce alert noise, and strengthen operational reliability. Key Responsibilities\nAdminister and manage the SolarWinds platform, including Orion modules such as NPM, NCM, NTA, SAM, IPAM, VNQM, and related monitoring components.\nPerform device onboarding, modification, removal, refresh, grouping, and classification for servers, network devices, databases, virtualization platforms, storage, and infrastructure components.\nConfigure, maintain, and optimize alerts, thresholds, custom properties, dashboards, maps, views, reports, node groups, credentials, accounts, and polling engine assignments.\nMonitor SolarWinds platform health, license usage, polling loads, database performance, agent status, and overall monitoring effectiveness.\nSupport monitoring for vCenter, ESXi hosts, hardware health, CPU, memory, datastore capacity, network interfaces, traffic utilization, and infrastructure availability.\nCoordinate with infrastructure teams for monitoring requirements, device additions, decommissions, threshold changes, alert suppression, and maintenance windows.\nSupport SolarWinds integrations with ITSM and event management platforms, including automated incident creation and event forwarding.\nApply minor updates, patches, configuration changes, and platform housekeeping activities in line with change management processes.\nMaintain monitoring standards, naming conventions, audit readiness, documentation, SOPs, and knowledge base articles.\nAdminister and support OpsRamp for event management, unified observability, alert ingestion, correlation, deduplication, enrichment, escalation, and incident integration.\nConfigure policies, event rules, integrations, templates, notification profiles, dashboards, and reports to improve operational visibility and reduce alert fatigue.\nManage integrations between OpsRamp, SolarWinds, ServiceNow, and other monitoring or ITSM tools using REST APIs, webhooks, SNMP, agents, collectors, or gateway-based connectivity.\nSupport event-to-incident workflows, auto-ticketing, alert lifecycle management, incident updates, closure logic, and escalation processes.\nWork with operations teams to identify noisy alerts, recurring incidents, correlation opportunities, monitoring gaps, and automation candidates.\nParticipate in monitoring maturity initiatives, including service mapping, CI relationship improvement, root-cause visibility, and single-pane-of-glass operational reporting.\nProvide L2/L3 support for complex monitoring incidents, escalations, outages, and performance issues across tools and infrastructure monitoring layers.\nCollaborate with network, Wintel, Linux, VMware, storage, database, cloud, service desk, command center, and vendor teams to resolve monitoring and event management issues.\nSupport\nOther Requirements\nJob Description: Tools Administrator...","description_format":"text","description_chars":15926,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-22T10:45:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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