{"id":2521520,"url":"https://alion.io/job/hcltech-solution-architect-redhat-cluster-ansible-kubernetes-microsoft-azure","title":"Solution Architect - RedHat Cluster, Ansible, Kubernetes, Microsoft Azure","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":37},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Ansible","optional":false},{"name":"Azure","optional":false},{"name":"Configuration Management","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Git","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"OpenAI","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T11:08:25Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T06:31:51Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Summary\nPosition Summary We are seeking a highly motivated AI & Automation Engineer to modernize and automate End User Services (EUS), Workplace Services, Citrix, Global Account Management (GAM), Service Desk, and Digital Employee Experience platforms. This role will be responsible for delivering intelligent automation, AI-powered support capabilities, self-service solutions, and operational efficiency improvements across workplace technologies. The engineer will leverage Microsoft technologies, Copilot Studio, Power Platform, ServiceNow, Red Hat Ansible, Citrix, Intune, and Entra ID to reduce manual effort, improve service quality, and enhance the employee experience. The position aligns with the vision of a centralized Automation & AI Office, where Service Desk, GAM, and End User Services share a common automation backlog and governance model. Automation, self-service, and Copilot-based solutions are key themes within this operating model. [Automation...Savings 1 | PowerPoint], [Savings 20...6-2027 PA2 | PowerPoint] ________________________________________\nKey Responsibilities\nKey Responsibilities AI & Automation Engineering\nDesign, develop, and support enterprise automation solutions within End User Services.\nIdentify repetitive operational activities and transform them into automated workflows.\nCreate self-service capabilities that reduce Service Desk tickets.\nBuild reusable automation frameworks and standards.\nDevelop AI-powered workflows to improve employee productivity and support operations.\nImplement orchestration solutions across Microsoft, Citrix, ServiceNow, and workplace platforms. ________________________________________ Service Desk Automation Design and implement automation for:\nIncident management\nRequest fulfillment\nPassword resets\nAccess requests\nSoftware deployment\nDevice lifecycle management\nAuto-remediation workflows\nKnowledge management Develop solutions that:\nReduce ticket volumes\nImprove first-call resolution\nEnable self-service\nImprove employee satisfaction AI ticket automation and self-service are identified areas for End User Services optimisation and efficiency improvements. ________________________________________ Microsoft Workplace Automation Automate and optimize: Microsoft 365\nMicrosoft Teams\nSharePoint Online\nExchange Online\nOneDrive\nMicrosoft Defender Microsoft Endpoint Management\nMicrosoft Intune\nWindows Autopilot\nEndpoint security policies\nDevice compliance\nSoftware deployment Identity & Access\nMicrosoft Entra ID\nGroup lifecycle management\nAccess reviews\nRole-based access controls\nIdentity governance ________________________________________ Copilot & AI Solutions Develop and support:\nMicrosoft Copilot integrations\nCopilot Studio agents\nAI-powered employee self-service\nIntelligent IT support assistants\nChatbot-based service delivery\nKnowledge retrieval and automation agents\nAI-assisted operational workflows The target operating model highlights self-service capabilities using Copilot Studio, Power Automate, and conversational AI to reduce manual service desk activities. ________________________________________ Citrix Engineering & Automation Support and automate:\nCitrix Virtual Apps\nCitrix Virtual Desktops\nApplication publishing\nWorkspace management\nUser profile management\nPerformance monitoring\nCapacity optimization Develop automation for:\nSession management\nHealth checks\nApplication deployment\nCapacity reporting\nUser onboarding and offboarding Citrix-related optimisation and workplace automation initiatives are referenced as part of the End User Services savings and transformation opportunities. ________________________________________ Red Hat Ansible Automation Develop and maintain:\nAnsible playbooks\nAutomated deployment workflows\nConfiguration management\nCompliance validation\nOperating system configuration automation Use Ansible to:\nAutomate workplace infrastructure tasks\nStandardize configurations\nImprove operational consistency\nReduce manual administration Runbook automation using technologies such as Ansible and PowerShell forms part of the Automation & AI Office approach. [Savings 20...6-2027 PA2 | PowerPoint], [Automation...nd Savings | PowerPoint] ________________________________________ ServiceNow Automation & Integration Design and develop:\nServiceNow workflows\nRequest automation\nEmployee onboarding processes\nAuto-assignment and routing\nVirtual Agent integrations\nCMDB integrations\nWorkflow orchestration Integrate ServiceNow with:\nMicrosoft platforms\nIdentity services\nCitrix\nAutomation platforms\nAI agents ________________________________________ Digital Employee Experience Drive improvements across:\nEmployee self-service\nWorkplace productivity\nDevice experience\nSoftware delivery\nRemote support\nKnowledge management Implement:\nExperience analytics\nAutomation dashboards\nEmployee journey automation\nService performance reporting\nSkill Requirements\nKey Technical Skills Microsoft Technologies\nMicrosoft 365\nMicrosoft Teams\nSharePoint Online\nExchange Online\nOneDrive\nMicrosoft Defender\nIntune\nWindows Autopilot\nPower Platform\nPower Automate\nAzure Automation\nEntra ID AI Technologies\nMicrosoft Copilot\nCopilot Studio\nAzure OpenAI\nPower Virtual Agents\nAI Agents\nGenerative AI End User Services\nCitrix Virtual Apps & Desktops\nDigital Workplace Platforms\nEndpoint Management\nDevice Lifecycle Management\nApplication Packaging Automation\nPowerShell\nPython\nRed Hat Ansible\nREST APIs\nGit\nYAML\nJSON ITSM\nServiceNow\nITIL\nCMDB\nChange Management\nIncident Management\nRequest Fulfilment\nOther Requirements\nRequired Qualifications Education\nBachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience. Experience\n5+ years working within Workplace, End User Services, Service Desk, or EUC environments.\nExperience with Microsoft cloud technologies.\nExperience with ServiceNow workflow automation.\nExperience with Red Hat Ansible.\nExperience with Citrix environments.\nExperience automating large-scale operational processes.\nExperience developing scripts and workflow integrations. ________________________________________ Preferred Certifications Microsoft\nMicrosoft 365 Certified: Enterprise Administrator Expert\nMicrosoft Certified: Azure Administrator\nMicrosoft Certified: Power Platform Solution Architect ServiceNow\nCertified System Administrator (CSA)\nCertified Application Developer (CAD) Citrix\nCitrix Certified Associate (CCA)\nCitrix Certified Professional (CCP) Automation\nRed Hat Certified Specialist in Ansible Automation ________________________________________ Success Metrics Within the first 12 months, you will:\nReduce Service Desk ticket volumes through automation.\nDeliver AI-powered self-service solutions.\nIncrease Copilot adoption across End User Services.\nAutomate workplace provisioning and support processes.\nImprove onboarding and offboarding efficiency.\nReduce repetitive manual activities.\nImprove user satisfaction scores.\nIncrease workplace automation coverage.\nDeliver measurable operational cost reductions.\nBuild reusable automation patterns for global deployment.","description_format":"text","description_chars":7057,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems 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