{"id":4257864,"url":"https://alion.io/job/hcltech-sr-administrator-support-operations-6","title":"Sr Administrator (Support & Operations)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bitbucket","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-11-13T14:19:07Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T14:19:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nTechnical Competencies\nAtlassian Jira Cloud Administration\nJira Service Management (JSM)\nJira Automation\nWorkflow Design & Governance\nREST APIs\nWebhooks\nConfluence Administration\nAgile Project Management\nDashboard & Reporting\nUser Access Management\nIncident & Service Request Management\n5+ years of hands-on experience with Atlassian Jira Administration.\n\nStrong expertise in Jira Cloud Administration.\nExperience with Jira Automation and workflow customization.\nKnowledge of Agile, Scrum, Kanban, and SAFe frameworks.\nExperience in permission schemes, security schemes, and project configurations.\nStrong troubleshooting and operational support capabilities.\nExperience with Jira Cloud REST APIs and Webhooks.\nAdvanced dashboard and reporting skills.\nPreferred\nAdministration experience with Confluence Cloud.\nExperience integrating Jira with Azure DevOps, ServiceNow, GitHub, or CI/CD tools.\nKnowledge of Atlassian Access and SSO implementations.\nBasic scripting knowledge (Python, Groovy, PowerShell, JavaScript).\nExperience with marketplace applications such as ScriptRunner, JMWE, Insight/Assets, Tempo, or Structure.\nKey Responsibilities\nRole Summary\nWe are seeking an experienced Atlassian Jira Cloud Administrator to manage, optimize, and automate Jira Cloud environments across enterprise teams. The ideal candidate will be responsible for Jira administration, platform operations, workflow governance, automation implementation, user management, integrations, and continuous improvement of Agile delivery processes.\nKey Responsibilities\nJira Cloud Administration\nAdminister and maintain Atlassian Jira Cloud platform.\nConfigure and manage company-managed and team-managed projects.\nCreate and maintain workflows, workflow schemes, screens, issue types, field configurations, permission schemes, notification schemes, and security schemes.\nManage users, groups, roles, and access permissions.\nEnsure platform compliance, governance, and security standards.\nJira Operations & Support\nProvide L2/L3 support for Jira-related issues.\nTroubleshoot project configuration, workflow, permission, and automation-related issues.\nMonitor platform performance and ensure service availability.\nPerform regular audits, cleanup activities, and configuration reviews.\nSupport Agile teams, Scrum Masters, Product Owners, and stakeholders.\nJira Automation\nDesign, develop, and maintain Jira Automation rules.\nAutomate ticket lifecycle management, notifications, approvals, SLA tracking, escalations, and project governance.\nBuild advanced automation using smart values, conditional logic, scheduled triggers, and webhooks.\nOptimize automation solutions to improve operational efficiency and reduce manual effort.\nDocument automation use cases and maintain governance standards.\nIntegrations\nIntegrate Jira Cloud with:\nConfluence Cloud\nBitbucket\nMicrosoft Teams\nAzure DevOps\nServiceNow\nCI/CD platforms\nThird-party applications via REST APIs and Webhooks\nSupport data synchronization and workflow integration initiatives.\nReporting & Governance\nCreate and maintain dashboards, reports, gadgets, and executive-level metrics.\nDevelop project health, KPI, SLA, and operational reporting.\nEnsure adherence to Jira platform governance and best practices.\nSupport audits and 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