{"id":1966866,"url":"https://alion.io/job/hcltech-sr-engineer-tools-automation-2","title":"Sr Engineer (Tools & Automation)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-06T17:43:33Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T01:35:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary\nKey Responsibilities\n1. 24x7 Monitoring & Operational Coverage\nProvide and sustain round-the-clock monitoring and alert coverage across global business units and regional platforms.\nEnsure seamless operational support as new geographies, applications, and platforms are onboarded.\nMaintain service continuity without coverage gaps during shift transitions and operational escalations.\n2. Business-Correlated Monitoring & Early Detection\nDrive the correlation of IT telemetry, infrastructure events, and application alerts with business transaction impacts.\nEnable earlier detection of customer and business-facing issues through proactive monitoring strategies.\n3. Major Incident Management (MIM)\nEffectively support Major Incident bridges while maintaining adequate operational coverage.\nCoordinate concurrent incidents without compromising monitoring effectiveness.\nEnsure timely escalation, stakeholder communication, and resolution tracking during critical incidents.\n4. Monitoring Optimization & Alert Management\nContinuously review, tune, and optimize alert configurations in partnership with application owners and sustainment teams.\nIdentify and reduce false-positive alerts to improve operational efficiency and focus on actionable events.\nContribute to monitoring maturity initiatives and alert rationalization efforts.\n5. Alert Governance & Data Quality\nEnsure accurate and consistent tagging and classification of alerts.\nMaintain monitoring data integrity during periods of high alert volume and operational noise.\nSupport reporting accuracy through disciplined alert management practices.\n6. Root Cause Analysis (RCA) Ownership\nDrive Root Cause Analysis activities through to final closure.\nReduce repeated stakeholder engagements by ensuring comprehensive and accurate problem investigation.\n7. Incident Ownership & Closure Management\nMaintain clear visibility of incident ownership, status, and closure progress.\nEnsure incidents are actively tracked through resolution rather than limited to notification and escalation activities.\nDrive accountability across support teams for timely closure of operational issues.\n8. Stakeholder Coordination & Follow-Through\nProactively engage sustainment and resolver groups to obtain acknowledgments, updates, and issue resolution.\nEliminate the need for repeated manual follow-ups through disciplined operational governance.\nAct as a central coordination point during critical operational events.\n9. Incident Reporting & Communication\nProduce consistent, accurate, and timely incident reports for operational and leadership stakeholders.\nStandardize reporting formats, communication cadence, and escalation updates across teams.\nEnsure transparency and visibility of operational health and incident status.\n10. Severity Assessment & Escalation Management\nApply established severity criteria consistently across all operational events.\nMake informed decisions regarding escalations, incident creation, and Major Incident declaration.\nReduce delays caused by uncertainty in impact assessment and incident classification.\n11. Shift Handover & Operational Continuity\nEnsure structured and complete handovers between shifts.\nCommunicate monitoring concerns, active incidents, known issues, and product updates effectively.\nMaintain continuity of operational ownership across regions and support teams.\n12. Business Impact Assessment\nRapidly assess and communicate business impact during operational incidents.\nProvide leadership with clear understanding of customer, revenue, and operational risks.\nSupport data-driven prioritization and decision-making during critical events.\nRequired Skills & Experience\nExperience in NOC, Command Center, Service Operations, Incident Management, or Monitoring Operations.\nStrong understanding of enterprise monitoring and observability platforms.\nHands-on experience managing Major Incidents and stakeholder communications.\nKey Responsibilities\nKnowledge of ITIL Incident, Problem, and Major Incident Management processes.\nStrong analytical and root-cause investigation skills.\nExcellent communication and executive reporting capabilities.\nAbility to work effectively in a fast-paced 24x7 support environment.\nExperience coordinating across multiple support partners, application teams, and infrastructure teams.\nPreferred Qualifications\nITIL Foundation or equivalent certification.\nExperience with enterprise monitoring platforms, ServiceNow Event Management, or similar tools.\nExperience supporting global business-critical applications and services.\nFamiliarity with business service monitoring, observability, and operational governance models.\nSuccess Measures\nMonitoring coverage adherence and operational continuity.\nReduction in false-positive alerts.\nImproved alert-to-incident correlation accuracy.\nIdentifying & proposing Major Incident contributors, before an impact is caused. \nTimely Major Incident management and stakeholder communications.\nRCA completion and closure effectiveness.\nIncident ownership and closure compliance.\nConsistency of reporting and handover quality.\nImproved proactive detection and business-impact visibility.\nSkill Requirements\nKnowledge of ITIL Incident, Problem, and Major Incident Management processes.\nStrong analytical and root-cause investigation skills.\nExcellent communication and executive reporting capabilities.\nAbility to work effectively in a fast-paced 24x7 support environment.\nExperience coordinating across multiple support partners, application teams, and infrastructure teams.\nPreferred Qualifications\nITIL Foundation or equivalent certification.\nExperience with enterprise monitoring platforms, ServiceNow Event Management, or similar tools.\nExperience supporting global business-critical applications and services.\nFamiliarity with business service monitoring, observability, and operational governance models.\nSuccess Measures\nMonitoring coverage adherence and operational continuity.\nReduction in false-positive alerts.\nImproved alert-to-incident correlation accuracy.\nIdentifying & proposing Major Incident contributors, before an impact is caused. \nTimely Major Incident management and stakeholder communications.\nRCA completion and closure effectiveness.\nIncident ownership and closure compliance.\nConsistency of reporting and handover quality.\nImproved proactive detection and business-impact visibility.\nOther Requirements","description_format":"text","description_chars":6390,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-06T17:43:33Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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