{"id":2393116,"url":"https://alion.io/job/hcltech-sr-engineer-tools-automation-4","title":"Sr Engineer (Tools & Automation)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucknow, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-12T21:52:18Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T15:03:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nRole Summary\nThe ServiceNow ITAM Specialist (L2) is responsible for administering, supporting, and enhancing ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. The role involves managing asset lifecycle processes, software compliance, license optimization, inventory reconciliation, and ensuring accurate asset tracking across the organization. The specialist will work closely with infrastructure, procurement, finance, and vendor management teams to maintain compliance and optimize IT asset utilization.\nKey Responsibilities\nManage the complete lifecycle of IT assets, including procurement, deployment, maintenance, transfer, and disposal.\nMaintain accurate hardware asset records in the ServiceNow CMDB and Asset Management modules.\nPerform asset audits and inventory reconciliations to ensure data accuracy.\nTrack asset allocation, ownership, location, and warranty information.\nSupport asset refresh, retirement, and disposal processes in compliance with organizational policies.\nIdentify and resolve asset data discrepancies.\nSkill Requirements\nAdminister ServiceNow SAM processes and workflows.\nMonitor software installations, usage, entitlements, and compliance status.\nReconcile software licenses against entitlement records.\nSupport software audits conducted by internal and external vendors.\nIdentify opportunities for license optimization and cost savings.\nGenerate compliance reports and recommendations for management.\nOther Requirements\nConfigure and maintain HAM and SAM modules within ServiceNow.\nSupport integrations with discovery tools, SCCM, Intune, and other asset data sources.\nTroubleshoot incidents, service requests, and problems related to ITAM processes.\nAssist in workflow, catalog item, business rule, and report customization.\nParticipate in platform upgrades and testing activities.Governance & Compliance\nEnsure compliance with software licensing agreements and organizational policies.\nSupport audit activities by providing asset and software compliance reports.\nDevelop and maintain ITAM process documentation and standard operating procedures.\nMonitor data quality and enforce asset governance standards.\nReporting & Analytics\nCreate and maintain dashboards and reports for HAM and SAM operations.\nAnalyze asset utilization trends and provide optimization recommendations.\nTrack KPIs related to asset lifecycle management and software compliance.\nRequired Technical Skills\nStrong experience with ServiceNow IT Asset Management (ITAM).\nHands-on experience in Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.\nUnderstanding of software licensing models and compliance management.\nExperience with CMDB, Discovery, and Asset Management processes.\nKnowledge of SCCM, Microsoft Intune, Active Directory, and endpoint management tools.\nExperience with ServiceNow reporting, dashboards, and workflows.\nUnderstanding of ITIL processes (Incident, Problem, Change, Request, and Asset Management).\nPreferred Skills\nKnowledge of software license optimization techniques.\nExperience with cloud asset management (Azure, AWS, Microsoft 365).\nUnderstanding of procurement and vendor management processes.\nStrong analytical and troubleshooting skills.\nExcellent documentation and stakeholder management capabilities.Bachelor's degree in Computer Science, Information Technology, or a related field.\nPreferred Certifications\nServiceNow Certified System Administrator (CSA)\nServiceNow Certified Implementation Specialist - HAM\nServiceNow Certified Implementation Specialist - SAM\nITIL Foundation Certification","description_format":"text","description_chars":3603,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-12T21:52:18Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-sr-engineer-tools-automation-4","json_url":"https://alion.io/job/hcltech-sr-engineer-tools-automation-4.json","meta":{"generated_at":"2026-10-13T17:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-sr-engineer-tools-automation-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-sr-engineer-tools-automation-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-sr-engineer-tools-automation-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-sr-engineer-tools-automation-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-sr-engineer-tools-automation-4"}]}