{"id":3844551,"url":"https://alion.io/job/hcltech-sr-group-operations-manager-4","title":"Sr Group Operations Manager","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Db2","optional":false},{"name":"IMS","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"PCI DSS","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:13:13Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T05:32:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nJob Summary : The Mainframe Services Engagement Lead is the single point of accountability to the customer for overall mainframe service delivery. The role runs service reviews, audit responses, change governance and major incident ownership, and is the escalation point for Infrastructure & Application Support. The role owns the issue and the customer communication. Technical resolution stays with the Mainframe Strategic System Architect and the Team Leads, with whom the Engagement Lead works closely.\nJob Responsibilities : Service strategy and delivery\nHold a strategic role for overall mainframe services, in close coordination with the Mainframe Strategic System Architect and the different Team Leads.\nEnsure unified mainframe services are delivered to the customer.\nAlign the team's projects, initiatives and services delivered to customer feedback. Customer governance and reporting\nReview overall mainframe services periodically with the customer, covering initiatives driven and their progress.\nAct as the liaison for project initiation.\nRepresent mainframe services in Organizational Effectiveness forums. Security, compliance and audit\nDocument security and compliance configurations and procedures that meet customer requirements (OSFI B-13, PIPEDA and DORA).\nCollaborate with the customer's security audit organization and address all audit inquiries relevant to mainframe services.\nRespond to internal and external audit queries from the mainframe perspective.\nOwn access monitoring and validation across mainframe environments. Change, incident and escalation\nOwn end-to-end change governance for mainframe services.\nRepresent mainframe services in major and critical incidents, owning mainframe issues rather than contributing to their resolution.\nCollaborate with Application Support leaders to align mainframe infrastructure services and address their needs.\nAct as the escalation point for Application Support.\nKey Responsibilities\nNA\nSkill Requirements\nSkill Requirement :\n15+ years of total experience in IT infrastructure or service delivery, with a sustained IBM z/OS mainframe background.\nProven track record as a service delivery manager, service owner or engagement lead for a large enterprise customer.\nExperience owning major incidents and change governance in an ITIL-based environment.\nExperience handling internal and external audit and regulatory evidence in banking, insurance or a similar regulated sector.\nGood knowledge of OSFI B-13, PIPEDA and DORA, or comparable frameworks such as SOX, PCI DSS and ISO 27001.\nGood knowledge of mainframe access control and monitoring (RACF, ACF2 or Top Secret; SMF-based access reporting).\nWorking knowledge of z/OS, CICS, Db2, IMS, MQ and batch scheduling, enough to challenge teams and speak credibly to the customer.\nExperience with an ITSM tool such as ServiceNow.\nFluent and confident in conversations with customer IT leadership, security and audit stakeholders.\nITIL 4 certification preferred. PMP, PRINCE2 or CISA is an advantage.\nOther Requirements\nNA","description_format":"text","description_chars":3049,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Systems Integrators","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-06T00:13:13Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-sr-group-operations-manager-4","json_url":"https://alion.io/job/hcltech-sr-group-operations-manager-4.json","meta":{"generated_at":"2026-11-08T06:05:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-sr-group-operations-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-sr-group-operations-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-sr-group-operations-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-sr-group-operations-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-sr-group-operations-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3844551}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3844551},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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