{"id":3414852,"url":"https://alion.io/job/hcltech-sr-subject-matter-expert-supportops","title":"Sr Subject Matter Expert (Support&Ops)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":65},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IBM MQ","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Windows","optional":false},{"name":"Agile","optional":true},{"name":"COBOL","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-28T18:57:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T03:13:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nFunctional Skills\nIBM MQ 9.x and 8.x administration in critical production environments.\nMQ upgrades and migrations across Linux and Windows platforms.\nMQ cluster, certificate, object, multi-instance, and RDQM configuration.\nMQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.\nExperience working with IBM vendor support on product issues and bugs.\nStrong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge\nRabbitMQ\nMeshIQ Leadership and Operational Responsibilities\nManage a highly skilled, multi-skilled team and onboard experienced resources for user support.\nManage projects, costs, and budgets while ensuring optimization.\nApply automation principles and industry best practices.\nHandle critical escalations and drive issues toward resolution.\nWork independently, propose improvement ideas, and collaborate globally.\nOperate effectively in highly challenging and demanding environments.\nApply infrastructure-management best practices covering availability, service quality, and legacy management.\nDemonstrate strong knowledge of Incident, Change, Request, and Release Management.\nUnderstand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.\nSupport Disaster Recovery, Business Continuity Planning, and application DR activities.\nManage project reporting, timelines, and dashboard publication.\nEnsure resiliency tests and exercises are completed in accordance with recommendations.\nProvide weekend support when required. Desirable Skills\nITIL V3 knowledge\nAgile certifications\nShell scripting\nKey Responsibilities\nFunctional Skills\nIBM MQ 9.x and 8.x administration in critical production environments.\nMQ upgrades and migrations across Linux and Windows platforms.\nMQ cluster, certificate, object, multi-instance, and RDQM configuration.\nMQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.\nExperience working with IBM vendor support on product issues and bugs.\nStrong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge\nRabbitMQ\nMeshIQ Leadership and Operational Responsibilities\nManage a highly skilled, multi-skilled team and onboard experienced resources for user support.\nManage projects, costs, and budgets while ensuring optimization.\nApply automation principles and industry best practices.\nHandle critical escalations and drive issues toward resolution.\nWork independently, propose improvement ideas, and collaborate globally.\nOperate effectively in highly challenging and demanding environments.\nApply infrastructure-management best practices covering availability, service quality, and legacy management.\nDemonstrate strong knowledge of Incident, Change, Request, and Release Management.\nUnderstand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.\nSupport Disaster Recovery, Business Continuity Planning, and application DR activities.\nManage project reporting, timelines, and dashboard publication.\nEnsure resiliency tests and exercises are completed in accordance with recommendations.\nProvide weekend support when required. Desirable Skills\nITIL V3 knowledge\nAgile certifications\nShell scripting\nSkill Requirements\nFunctional Skills\nIBM MQ 9.x and 8.x administration in critical production environments.\nMQ upgrades and migrations across Linux and Windows platforms.\nMQ cluster, certificate, object, multi-instance, and RDQM configuration.\nMQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation.\nExperience working with IBM vendor support on product issues and bugs.\nStrong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge\nRabbitMQ\nMeshIQ Leadership and Operational Responsibilities\nManage a highly skilled, multi-skilled team and onboard experienced resources for user support.\nManage projects, costs, and budgets while ensuring optimization.\nApply automation principles and industry best practices.\nHandle critical escalations and drive issues toward resolution.\nWork independently, propose improvement ideas, and collaborate globally.\nOperate effectively in highly challenging and demanding environments.\nApply infrastructure-management best practices covering availability, service quality, and legacy management.\nDemonstrate strong knowledge of Incident, Change, Request, and Release Management.\nUnderstand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices.\nSupport Disaster Recovery, Business Continuity Planning, and application DR activities.\nManage project reporting, timelines, and dashboard publication.\nEnsure resiliency tests and exercises are completed in accordance with recommendations.\nProvide weekend support when required. Desirable Skills\nITIL V3 knowledge\nAgile certifications\nShell scripting\nOther Requirements","description_format":"text","description_chars":5044,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-28T18:57:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-sr-subject-matter-expert-supportops","json_url":"https://alion.io/job/hcltech-sr-subject-matter-expert-supportops.json","meta":{"generated_at":"2026-10-31T04:20:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-sr-subject-matter-expert-supportops"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-sr-subject-matter-expert-supportops"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-sr-subject-matter-expert-supportops"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-sr-subject-matter-expert-supportops\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-sr-subject-matter-expert-supportops"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3414852}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3414852},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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