{"id":2090619,"url":"https://alion.io/job/hcltech-sr-technical-lead-support-operations-3","title":"Sr Technical Lead (Support & Operations)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Greater Noida, 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Responsibilities\nInstall, configure, administer, upgrade, patch, and troubleshoot and other middleware platforms.\nManage middleware environments across Development, Test, UAT, and Production landscapes.\nPerform middleware capacity management, performance tuning, and health checks.\nSupport application deployment, release activities, and environment migrations.\nAnalyze and resolve middleware incidents, service requests, and problem tickets.\nPerform root cause analysis and implement preventive measures to improve platform stability.\nDesign and implement middleware architecture, high-availability, and disaster recovery solutions.\nDevelop as-is and to-be architecture assessments and deployment models for application and middleware environments.\nCollaborate with application, infrastructure, database, network, and security teams to ensure seamless service delivery.\nSkill Requirements\nTechnologies & Technical Skills-\nMiddleware Platforms:\nKafka / MuleSoft\nAWS SNS/SQS\nBizTalk\nKong API Gateway\nIBM Big Fix\nIBM WebSphere MQ / MQ Series\nDeployment, configuration, patching, upgrades, and migrations.\n Operating Systems\nLinux (RHEL, CentOS, Oracle Linux)\nUnix (Solaris, AIX)\nMonitoring & ITSM Tools\nSplunk\nBMC Remedy\nServiceNow\nEnterprise Monitoring Tools\n Database Knowledge (Preferred)\nOracle Database/SQL Database\nOther Requirements\nSupport Coverage (24x7)\nProvide 24x7 operational support for middleware platforms to ensure service availability and business continuity.\nParticipate in shift rotations, on-call support, major incident management, and disaster recovery activities.\nSupport critical production incidents and provide timely resolution within agreed SLA commitments.\nCoordinate with global teams and stakeholders to deliver round-the-clock support coverage.\nAutomation Skills\nHands-on experience in Shell Scripting, Ansible/ Terraform for infrastructure provisioning, configuration management, and automation.\nStrong scripting skills using PowerShell, Python, or Shell Scripting to automate operational and administrative tasks.\nExperience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.\nIdentify and implement automation opportunities to reduce repetitive operational activities and improve service quality.","description_format":"text","description_chars":2532,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-08T14:23:46Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring 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