{"id":2041320,"url":"https://alion.io/job/hcltech-storage-engineer-zfs","title":"Storage Engineer Zfs","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-07T17:59:39Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T21:16:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\nThe Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents, adhering to SLA and quality standards. This position is vital in enhancing customer satisfaction through effective communication and collaboration within the organization.\nKey Responsibilities\n1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents Related To Emc Powermax And Emc Powerstore Storage Solutions, Adhering To The Agreed Sla.\n2. Mentor Team Members In Best Practices For Emc Powermax And Powerstore, Prepare Standard Operating Procedures (Sops), And Maintain Thorough Documentation To Support Operational Excellence.\n3. Validate Change Order Implementation Plans For Emc Storage Solutions And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Discussions.\n4. Facilitate Customer Meetings To Gather Insights And Address Issues, Ensuring Positive Customer Feedback And Satisfaction Regarding Support Services.\n5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Prepare Detailed Reports To Inform Key Business Stakeholders About Performance Metrics And Improvement Opportunities.\nSkill Requirements\n1. In-Depth Knowledge Of Emc Powermax And Emc Powerstore Technologies\n2. Strong Analytical Skills For Conducting Root Cause And Trend Analysis\n3. Excellent Communication Skills For Liaising With Business Stakeholders\n4. Proficiency In Preparing Documentation And Sops For Operational Processes\nOther Requirements\n1. Optional Certifications In Emc Storage Solutions Or Itil Foundation May Be Valuable For This Role","description_format":"text","description_chars":1640,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-07T17:59:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-storage-engineer-zfs","json_url":"https://alion.io/job/hcltech-storage-engineer-zfs.json","meta":{"generated_at":"2026-10-11T23:15:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-storage-engineer-zfs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-storage-engineer-zfs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-storage-engineer-zfs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-storage-engineer-zfs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-storage-engineer-zfs"}]}