{"id":2616907,"url":"https://alion.io/job/hcltech-support-engineer-7","title":"Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T12:22:48Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T06:13:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe Support Engineer will be responsible for providing functional and technical support for Talent Acquisition and HR technology platforms, ensuring stable operations, issue resolution, process compliance, and continuous improvement across recruitment, onboarding, and related HR systems. The role acts as a bridge between business stakeholders, BTIS teams, vendors, and platform support teams to ensure seamless service delivery.\nKey Responsibilities\nKey Responsibilities\nApplication Support & Operations\nProvide L1/L2 support for HR and Talent Acquisition applications.\nMonitor production issues, incidents, and service requests.\nPerform impact analysis and troubleshooting for system defects.\nCoordinate with BTIS development teams, vendors, and product owners for issue resolution.\nTrack and manage tickets through closure within defined SLAs.\nRecruitment & Onboarding Systems Support\nSupport end-to-end recruitment workflows including:Demand creation and approvals\nCandidate application processing\nOffer management\nBackground verification integrations\nOnboarding processes\nRehire and duplicate check scenarios\n\nValidate system behavior against approved business requirements and SOPs.\nTesting & Release Management\nPrepare test scenarios, test cases, and UAT plans.\nExecute functional, integration, regression, and production validation testing.\nSupport release deployments and post-production validations.\nCoordinate business sign-off activities.\nStakeholder Management\nEngage with HR, TAG, WPC, Onboarding, Compliance, COE, and BTIS teams.\nConduct issue review calls and status updates.\nEnsure effective communication during system incidents and outages.\nPrepare executive summaries and operational reports.\nProcess Improvement\nIdentify automation opportunities and recurring issues.\nSupport enhancement requirements, BRDs, user stories, and solution reviews.\nContribute to process standardization and governance initiatives.\nParticipate in system transformation and modernization programs.\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":2046,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-15T12:22:48Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:4","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-support-engineer-7","json_url":"https://alion.io/job/hcltech-support-engineer-7.json","meta":{"generated_at":"2026-10-16T06:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-support-engineer-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-support-engineer-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-support-engineer-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-support-engineer-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-support-engineer-7"}]}