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This role operates as front-line operational support with strong triage, recovery, and escalation discipline.\nKey Responsibilities\nOwn assigned incidents and requests from acknowledgement through resolution or quality escalation\nExecute documented health checks, restarts, reruns, access tasks and standard service requests\nCapture timestamps, impact, error details, logs, screenshots, correlation IDs and reproduction steps\nCommunicate clear user updates and maintain complete ITSM records\nUse knowledge articles and runbooks; identify gaps and propose improvements\nParticipate in shift handovers, daily operations reviews and major-incident bridges\nMeet SLA, quality, security and change-control requirements\nIdentity, access, group, licence and conditional-access support\nMicrosoft 365 collaboration, messaging and endpoint issue resolution\nAzure subscription, resource, network, compute, storage and platform-service troubleshooting\nWindows services, scheduled tasks, certificates, 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