Support Engineer - Kubernetes

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 1 day ago
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Confirmed on the employer's own hiring board on Sep 30, 2026. First seen by Alion on Sep 30, 2026.

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HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

The Support Engineer plays a crucial role in ensuring customer satisfaction by resolving tickets related to Kubernetes and its associated technologies. This position focuses on troubleshooting, documentation, and customer interaction to uphold the organization's standards of service excellence.

Key Responsibilities

1. Troubleshoot And Resolve Client Tickets Related To Kubernetes Configurations And Deployments, Ensuring Timely And Effective Solutions That Meet Quality Standards.

2. Document Processes And Methodologies For Ticket Resolution And Troubleshooting Steps Involving Kubernetes Operations, Enhancing Knowledge Sharing Within The Team.

3. Interface With Customers To Clarify Ticket Requirements And Provide Resolution Updates, Ensuring Clear Communication And Customer Satisfaction.

4. Stay Updated On The Latest Kubernetes Technologies And Best Practices, Demonstrating A Commitment To Continuous Learning And Skill Enhancement.

Skill Requirements

1. Basic Understanding Of Kubernetes Architecture And Components.

2. Familiarity With Container Orchestration And Management.

3. Knowledge Of Troubleshooting Techniques In Cloud Environments.

4. Understanding Of Itsm Processes Related To Incident Management.

Other Requirements

1. Optional But Valuable: Certified Kubernetes Administrator (Cka).

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