{"id":1918950,"url":"https://alion.io/job/hcltech-support-engineer-kubernetes-2","title":"Support Engineer - Kubernetes","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MariaDB","optional":false},{"name":"MySQL","optional":false},{"name":"OpenSearch","optional":false},{"name":"Prometheus","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-05T17:27:35Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T21:34:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nExperienced L1/L2 Support Engineer with strong expertise in production support, incident management, and AIOps/event monitoring platforms. Skilled in Linux troubleshooting, log analysis, and SQL, with hands-on experience in identifying and resolving application, integration, and performance-related issues. Proficient in handling end-to-end ticket lifecycle, root cause analysis, and ensuring SLA adherence. Familiar with REST APIs, messaging systems, and observability tools, with exposure to cloud and container technologies. A proactive team player with strong problem-solving skills and a customer-focused approach, capable of working effectively in a 24x7 support environment.\nKey Responsibilities\nRole Overview\nProvide L1/L2 production support for the Moogsoft AIOps/event management platform\nMonitor, triage, and resolve incidents across event ingestion, processing, and correlation layers\nPerform UI validation, log analysis, and data ingestion verification for issue identification\nTroubleshoot configuration, integration, database, and performance-related issues\nClassify issues (configuration, defect, or enhancement) and escalate appropriately\nCollaborate with Development, SRE, and DevOps teams for faster resolution and service improvement\nHandle customer tickets, provide timely updates, and ensure SLA adherence\nParticipate in incident management, RCA preparation, and continuous improvement initiatives\nSupport release validation and deployment activities\nWork in rotational shifts and be flexible to operate outside IST timezone (24x7 support model)\nSkill Requirements\nUnderstanding of Moogsoft or similar event management/AIOps platforms (event ingestion, correlation, alerts, dashboards)\nStrong Linux fundamentals and log analysis skills\nBasic SQL knowledge (MySQL/MariaDB or similar databases)\nFamiliarity with REST APIs, SNMP, webhooks, and system integrations\nKnowledge of messaging systems (Kafka/RabbitMQ) and event-driven architecture\nExposure to monitoring and observability tools (Elasticsearch/OpenSearch, Grafana, Prometheus)\nBasic scripting knowledge (Bash, JSON handling)\nCloud & DevOps (Preferred)\nExposure to AWS services (EC2, S3, RDS)\nKnowledge of Docker and containerized environments\nBasic understanding of Kubernetes concepts\nSupport & Operational Skills\nExperience in incident management, ticket triage, and escalation handling\nStrong troubleshooting and root cause analysis (RCA) capability\nAbility to differentiate between configuration issues, product defects, and known issues\nExperience supporting releases and deployment activities\nOther Requirements\nSoft Skills\nStrong analytical and problem-solving skills\nGood communication and stakeholder management\nCustomer-focused approach with structured thinking\nAbility to work in a fast-paced, 24x7 support environment","description_format":"text","description_chars":2821,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-05T17:27:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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