{"id":1536784,"url":"https://alion.io/job/hcltech-support-engineer","title":"Support Engineer","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-30T19:16:48Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-04T21:05:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\n\"Description\nDigital Services - Manning approval - 2026-191\nMonitor VGCS Applications and Solution services.\nBe available and communicate with end users via telephone and email\nRespond to and handle calls by phone or email in a professional and efficient manner\nAttend to functional and technical questions and issues that arise within the applications supported\nRegister and Diagnose every call/mail in case management tool by following predefined policies and procedures\nFollow up and seek solutions for application issues - follow ups with End users, Business and with different support teams\nBe responsible for effectively and efficiently managing the relationship with end users\nFollow defined escalation path for unresolved issues\nTake necessary actions to expedite the resolution process\nProvide or communicate the appropriate solution to the customer in a timely manner\nAdhere to predefines SLAs\nBachelor degree in computer science or related field\nExcellent spoken and written skill in English\n0-1 years of Technical Support/Application support experience\nWorking knowledge on executing/writing basic SQL queries\nBasic programming skills in any technology\nOpen to work in shifts - 24x7\nExcellent communication, phone etiquettes and interpersonal skills\nSelf-initiative, pro-active, hardworking, good attitude and be a team player\"\nKey Responsibilities\n\"Description\nDigital Services - Manning approval - 2026-191\nMonitor VGCS Applications and Solution services.\nBe available and communicate with end users via telephone and email\nRespond to and handle calls by phone or email in a professional and efficient manner\nAttend to functional and technical questions and issues that arise within the applications supported\nRegister and Diagnose every call/mail in case management tool by following predefined policies and procedures\nFollow up and seek solutions for application issues - follow ups with End users, Business and with different support teams\nBe responsible for effectively and efficiently managing the relationship with end users\nFollow defined escalation path for unresolved issues\nTake necessary actions to expedite the resolution process\nProvide or communicate the appropriate solution to the customer in a timely manner\nAdhere to predefines SLAs\nBachelor degree in computer science or related field\nExcellent spoken and written skill in English\n0-1 years of Technical Support/Application support experience\nWorking knowledge on executing/writing basic SQL queries\nBasic programming skills in any technology\nOpen to work in shifts - 24x7\nExcellent communication, phone etiquettes and interpersonal skills\nSelf-initiative, pro-active, hardworking, good attitude and be a team player\"\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":2750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-30T19:16:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-support-engineer","json_url":"https://alion.io/job/hcltech-support-engineer.json","meta":{"generated_at":"2026-10-05T00:26:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":432,"day_limit":5000,"remaining_today":4568,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}