Team Lead

Job Summary

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent is responsible for the execution and follow-up of all customs declarations in relation to the customs legislation. This includes setting up and providing periodic reporting on customs activities and taking actions based on this reporting.

1. Import

• Follows up on incoming shipments.
• Co-ordinates import with forwarding agents, provide timely and correct import instructions and inform the relevant stakeholders within GL&NS and beyond.
• Files compliant and accurate import declarations towards the authorities.
• Timely and compliant closure of inbound transit declarations.
• Provides timely and appropriate feedback to customs authorities.
• Responsible for the correct execution of special import documentation and assists in queries by customs authorities.
• Resolves files of dispute.
• Provides feedback/information to stakeholders regarding import.
• Resolves escalations from brokers related to import and inbound transit.
• Ensures accurate maintenance of SOP/WI’S.
• Works with external stakeholders supporting the inbound/import process.

2. Export

• Co-ordinates export with forwarding agents, provides timely and correct export instructions (EDIS) to forwarding agents.
• Ensures correct, timely execution of export declarations (E-filing) and transit declarations.
• Responsible for the correct execution of special export documentation and assisting in queries by customs authorities.
• Provides timely and appropriate feedback to customs authorities.
• Ensures accurate maintenance of SOP/WI’S.
• Responsible for issuing ATR-certificates.
• Provides feedback/information to stakeholders regarding export.
• If applicable, responsible for sending declarations of preferential origin to customer service.
• Resolves escalations from brokers related to export and outbound transit.
• Works with external stakeholders supporting the outbound/export process.
• Follows up on timely closure of outbound transit declarations.

3. Reporting

• Maintains stock records on a daily base.
• Ensures periodic stock controls of bonded goods.
• Responsible for the yearly closing stock records.

4. Audit and Compliance

• Provides timely and correct input to all audit requests as appropriate.
• Provides regular metrics and take necessary actions to meet compliance.
• Properly documents processes in SOP’S and WI’S.

5. Stakeholder management

• Conducts and drive regular meetings with local brokerage operations and forwarders on performance and continuous improvement.
• Conducts and drives regular meetings with Pfizer internal stakeholder on customs support provided, to discuss performance and continuous improvement (e.g. MFG site ORM’s, QBR’s).

• Quality of work and accuracy to avoid clearance delays.
• No customs or other penalties thanks to proper administration.
• Comply with defined lead-times and escalation handling in time.
• Comply with and adhere to all procedures and the Pfizer core values.
• Works according to relevant SOP’s and WI’s.
• Completes all required training in time.

Key Responsibilities

Key note: This role ensures that the proper activities are implemented and managed in accordance with the EU GDP/GMP requirements and/or local legislation requirements (e.g. FDA, Japanese, HPRA, etc).

The incumbent is responsible for the execution and follow-up of all customs declarations in relation to the customs legislation. This includes setting up and providing periodic reporting on customs activities and taking actions based on this reporting.

1. Import

• Follows up on incoming shipments.
• Co-ordinates import with forwarding agents, provide timely and correct import instructions and inform the relevant stakeholders within GL&NS and beyond.
• Files compliant and accurate import declarations towards the authorities.
• Timely and compliant closure of inbound transit declarations.
• Provides timely and appropriate feedback to customs authorities.
• Responsible for the correct execution of special import documentation and assists in queries by customs authorities.
• Resolves files of dispute.
• Provides feedback/information to stakeholders regarding import.
• Resolves escalations from brokers related to import and inbound transit.
• Ensures accurate maintenance of SOP/WI’S.
• Works with external stakeholders supporting the inbound/import process.

2. Export

• Co-ordinates export with forwarding agents, provides timely and correct export instructions (EDIS) to forwarding agents.
• Ensures correct, timely execution of export declarations (E-filing) and transit declarations.
• Responsible for the correct execution of special export documentation and assisting in queries by customs authorities.
• Provides timely and appropriate feedback to customs authorities.
• Ensures accurate maintenance of SOP/WI’S.
• Responsible for issuing ATR-certificates.
• Provides feedback/information to stakeholders regarding export.
• If applicable, responsible for sending declarations of preferential origin to customer service.
• Resolves escalations from brokers related to export and outbound transit.
• Works with external stakeholders supporting the outbound/export process.
• Follows up on timely closure of outbound transit declarations.

3. Reporting

• Maintains stock records on a daily base.
• Ensures periodic stock controls of bonded goods.
• Responsible for the yearly closing stock records.

4. Audit and Compliance

• Provides timely and correct input to all audit requests as appropriate.
• Provides regular metrics and take necessary actions to meet compliance.
• Properly documents processes in SOP’S and WI’S.

5. Stakeholder management

• Conducts and drive regular meetings with local brokerage operations and forwarders on performance and continuous improvement.
• Conducts and drives regular meetings with Pfizer internal stakeholder on customs support provided, to discuss performance and continuous improvement (e.g. MFG site ORM’s, QBR’s).

• Quality of work and accuracy to avoid clearance delays.
• No customs or other penalties thanks to proper administration.
• Comply with defined lead-times and escalation handling in time.
• Comply with and adhere to all procedures and the Pfizer core values.
• Works according to relevant SOP’s and WI’s.
• Completes all required training in time.

Skill Requirements

Bachelor’s or master’s Degree, University degree or equivalent through experience.

Preferably past work experience in Supply Chain or Logistic sector.

Proficient in English; other languages are a benefit or must depending on the geographical responsibility.

Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio and PowerPoint), profound knowledge of SAP or other ERP systems.

Other Requirements