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Additionally responsible for maintaining compliance, standards and following regulations. The Team Lead will coordinate between Front End users, management and client for streamlined performance\nKey Responsibilities\nResponsible for the day-to-day management of 15 - 25 front level employees\nAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction\nMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources\nProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures\nRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).\nAssist with attendance documentation, weekly timesheet validation and schedule adherence.\nMonitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.\nAct as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers\nTimely response to mails\nSkill Requirements\nMicrosoft Office (Excel and PPT Preferred)\nHigh proficiency in communication (Written and spoken)\nFocuses on delivering a positive customer experience \nProven leadership experience. Should be a team player.\nAbility to develop, lead and motivate a team.\nAbility to identify process improvement ideas for implementation\nAbility to provide and support a vision and direction.\nProficiency to assemble, organize and sequence work.\nOther Requirements","description_format":"text","description_chars":1887,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":15,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-08T07:33:10Z"}],"visa":[],"liveness":{"score":96,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.96,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-team-lead-voice-3","json_url":"https://alion.io/job/hcltech-team-lead-voice-3.json","meta":{"generated_at":"2026-10-15T01:26:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1881,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-team-lead-voice-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-team-lead-voice-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-team-lead-voice-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-team-lead-voice-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-team-lead-voice-3"}]}