Technical Lead

Job Summary

• Lead the configuration, testing, deployment, and support of SAP Order-to-Cash (OTC) processes, including order management, delivery, billing, and invoicing.
• Collaborate with business stakeholders to gather, analyze, and document business requirements, translating them into SAP functional solutions and system designs.
• Provide functional leadership for end-to-end OTC processes, ensuring alignment with business objectives and SAP best practices.
• Configure and optimize SAP SD (Sales & Distribution) and related OTC functionalities to support business operations and process efficiencies.
• Manage and support integrations between SAP OTC processes and external systems, including 3PL providers, EDI platforms, APIs, and SAP BTP services.
• Work closely with cross-functional teams across SAP MM, FI/CO, SCM, and other enterprise applications to ensure seamless process integration.
• Participate in solution design, system testing, cutover planning, deployment activities, and post-go-live support for SAP projects.
• Troubleshoot and resolve SAP OTC functional and integration issues, conducting root cause analysis and implementing effective corrective actions.
• Ensure compliance with IT governance standards, security policies, audit requirements, and established SAP delivery methodologies.
• Engage with global business and technical stakeholders, providing clear communication, functional guidance, and support throughout the project lifecycle.
• Support multiple concurrent initiatives while effectively managing priorities, project deliverables, documentation, and stakeholder expectations.

Key Responsibilities

• Lead the design, configuration, testing, and deployment of SAP Order-to-Cash (OTC) solutions, including order management, pricing, delivery, billing, and invoicing processes.
• Partner with business stakeholders to gather, analyze, and translate business requirements into scalable SAP functional designs and solutions.
• Provide functional and technical leadership for end-to-end OTC processes, ensuring alignment with business objectives, SAP best practices, and industry standards.
• Configure and support SAP SD (Sales & Distribution) and related modules to optimize order fulfillment and customer billing operations.
• Manage integrations between SAP OTC processes and external systems, including EDI, 3PL providers, APIs, and SAP Business Technology Platform (BTP) services.
• Collaborate with cross-functional teams across SAP MM, FI/CO, SCM, and other enterprise systems to ensure seamless process integration and data flow.
• Lead data migration activities, system enhancements, upgrades, testing, cutover planning, and go-live support for OTC-related initiatives.
• Analyze, troubleshoot, and resolve SAP OTC production issues, performing root cause analysis and implementing sustainable corrective actions.
• Ensure compliance with IT governance policies, audit requirements, regulatory standards, and organizational controls.
• Provide user training, functional documentation, and ongoing support to business users and junior team members while driving knowledge sharing and adoption.
• Support multiple concurrent projects and initiatives, contributing across the full project lifecycle including solution design, testing, release management, deployment, and hypercare support.

Skill Requirements

Other Requirements