Technical lead - Python, C++, Java

HCLTech • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Python • JavaScript • C# • 2 days ago
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Salary
≈ $22k – $50k per year (Estimated)
Location
In office (Noida)
Seniority
Staff

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 14, 2026.

Overview
Company
Impact
Profile match

HCLTech

HCLTech is a major Indian multinational information technology (IT) services and consulting company headquartered in Noida, Uttar Pradesh. Spun off from the original HCL Group in 1991, it ranks as one of India's largest technology companies alongside firms like TCS, Infosys, and Wipro.
hcltech.com • HQ: Noida, India • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 5000+ employees • Est. 1976
Tech stack of HCLTech

Job Summary

A Genesys Developer and Support professional requires a combination of cloud contact center architecture, API integration, and troubleshooting skills

Key Responsibilities

    • APIs and SDKs: Proficiency with Genesys Cloud Developer CenterREST APIs, WebSockets, and SDKs in languages like JavaScript, Python, Java, or C#.
    • Authentication: Strong grasp of OAuth 2.0 protocols (Client Credentials and Authorization Code grants, scopes, tokens).
    • Architect and IVR: Designing interactive voice response (IVR) flows, inbound/outbound routing, and Natural Language Understanding (NLU) integrations using Genesys Cloud Architect.
    • Data Actions & Integrations: Building custom data actions to connect Genesys Cloud with external CRM or third-party web services.
    • Infrastructure & Automation: Basic understanding of cloud infrastructure, AWS (like Lambda), and infrastructure-as-code tools like Terraform

Skill Requirements

Other Requirements

    • Troubleshooting & Diagnostics: Investigating system incidents, analyzing conversation and notification IDs, and reviewing console logs.
    • Platform Administration: Understanding roles, permissions, divisions, and user/queue management to resolve configuration issues.
    • Analytics & Reporting: Navigating the Analytics API and reporting frameworks to track performance metrics and resolve data discrepancies.
    • Incident Management: Managing ticketing workflows (such as ServiceNow) and coordinating with cross-functional or onshore/offshore teams for urgent fixes.
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