Technical Specialist

Job Summary

Role: OpenText InfoArchive Lead / Senior Consultant

Experience: 10+ Years

Technology: OpenText InfoArchive, Enterprise Archiving, Application/Data Archiving

Role Level: Technical Lead / SME

Location: Preferable - Hyderabad, India

Role Summary

We are looking for an experienced OpenText InfoArchive Lead with 10+ years of overall IT experience and strong expertise in enterprise information archiving, application decommissioning, and OpenText InfoArchive support.

The candidate will act as the Technical Lead / SME for the InfoArchive platform, taking ownership of operational support, incident resolution, platform health, maintenance activities, vendor coordination, technical consultancy, and continuous service improvement.

The role requires strong troubleshooting capabilities and the ability to coordinate effectively with infrastructure, database, application, security, and OpenText vendor teams.

Key Responsibilities

• Lead the overall OpenText InfoArchive support and operational activities, ensuring platform stability, availability, and service continuity.
• Perform proactive weekly health checks, including application/service status, connectivity, interfaces, infrastructure dependencies, storage, logs, and other critical platform components.
• Own and manage incidents, service/change requests, and problem tickets related to OpenText InfoArchive.
• Diagnose technical issues, perform root-cause analysis, implement resolutions/workarounds, and coordinate with dependent teams where required.
• Act as the primary technical point of contact for complex and critical InfoArchive issues.
• Engage with OpenText Support for product-level or deeper technical issues by creating, tracking, managing, and driving vendor support tickets through closure.
• Coordinate with OpenText Support and internal stakeholders for troubleshooting sessions, log collection, technical analysis, fixes, patches, and product recommendations.
• Support maintenance activities, including OS patching, infrastructure maintenance, server changes, database activities, certificate updates, network changes, and other planned technical activities.
• Perform pre- and post-maintenance validation to confirm that InfoArchive services, connections, interfaces, and dependent components are functioning correctly.
• Provide technical consultancy for InfoArchive-related questions, enhancement requests, operational requirements, and solution discussions.
• Support archive ingestion, retrieval, search, retention, and access-related issues within the InfoArchive environment.
• Monitor and troubleshoot data ingestion and archive processes and coordinate resolution of failed or incomplete processing.
• Support integration and connectivity troubleshooting between InfoArchive and upstream/downstream applications or infrastructure components.
• Coordinate with application, infrastructure, database, network, storage, security, middleware, and other support teams for cross-functional issues.
• Participate in Change Management activities, including impact assessment, implementation planning, validation, and post-change monitoring.

Required Technical Skills

• Strong hands-on experience with OpenText InfoArchive administration and production support.
• Good understanding of enterprise information archiving and application/data archiving concepts.
• Experience in InfoArchive platform monitoring, troubleshooting, configuration, and operational support.
• Experience coordinating directly with OpenText product/vendor support.

Lead / SME Competencies

Key Responsibilities

• Ability to independently own the InfoArchive service from an operational and technical perspective.
• Strong troubleshooting and analytical skills for complex production issues.
• Ability to lead major incidents and coordinate multiple technical teams.
• Strong vendor-management and escalation capabilities.
• Ability to assess technical risks and communicate them clearly to management.

Skill Requirements

Other Requirements