{"id":3780578,"url":"https://alion.io/job/hcltech-technical-specialist-210","title":"Technical Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barry, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SAP BTP","optional":false},{"name":"ABAP","optional":true},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-11-05T00:45:03Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T06:45:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe SAP Integration/BTP Support Consultant will provide L1/L2 operational support for integrations connecting SAP applications with internal, external and plant systems. The role will cover interface monitoring, failure analysis, reprocessing and coordination with application and middleware teams.\nKey Responsibilities\nKey Responsibilities\nMonitor integration flows, APIs, IDocs, message queues and scheduled interface jobs.\nSupport SAP BTP Integration Suite or SAP Cloud Integration operational activities.\nTriage incidents and determine whether failures originate in:\nSAP applications\nMiddleware\nSource or target systems\nData or mapping\nNetwork or infrastructure\nAnalyze payloads, message statuses, application logs, interface traces and error records.\nReprocess failed IDocs and integration messages after resolving eligible data or operational issues.\nInvestigate B2B, EDI, API and batch-based interface failures.\nCoordinate with application, middleware, infrastructure, network and external-provider teams.\nConduct root-cause analysis for recurring interface failures.\nRecommend improvements to monitoring, alerting, retry mechanisms and operational recovery.\nValidate integration fixes in non-production environments.\nSupport regression testing following technical or functional corrections.\nPrepare structured technical handovers containing logs, timestamps, message IDs, payload references, reproduction steps and analysis.\nEscalate new-interface development, major mapping changes and integration redesign to the appropriate development team.\nMaintain interface inventories, ownership matrices, runbooks and recovery procedures.\nSkill Requirements\nRequired Skills and Experience\nHands-on experience with SAP BTP Integration Suite or SAP Cloud Integration.\nExperience with APIs, IDocs, XML/JSON payloads and message monitoring.\nKnowledge of Apigee, EDI/B2B or comparable integration technologies is desirable.\nAbility to analyze integration logs and diagnose cross-system failures.\nUnderstanding of SAP functional processes and interface dependencies.\nExperience with ITSM, incident management, RCA and production change processes.\nStrong technical documentation and coordination skills.\nOther Requirements","description_format":"text","description_chars":2227,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-05T00:45:03Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring 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