{"id":2337599,"url":"https://alion.io/job/hcltech-technical-specialist-78","title":"Technical Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T10:26:04Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T15:03:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary\nProduction Support - Support Analyst\nFantastic opportunity to utilise your extensive support analyst skills and experience\nFast paced and challenging environment\nTemporary full-time position with a worldwide insurer (12 months back-fill for a colleague going on maternity leave)\nAllianz Australia Limited, a wholly owned subsidiary of the Allianz Group, is one of the world’s leading insurance and financial service organisations. You will work in a dynamic and innovative team environment with opportunities to grow your career. You will be able to utilise your analyst and leadership skills to meet customer requirements, as you provide support and maintenance for several business-critical web applications.\nYour responsibilities will include:\nIssue Investigation:\nProvide end-to-end ownership, from analysis and diagnosis through to resolution.\nIdentify and offer alternative solutions to problems if/where necessary.\nEnsure timely responses and updates to interested parties.\nStakeholder Management:\nManage a product backlog of incidents and work orders.\nAct as an intermediary between stakeholders, helping to facilitate, elicit and clarify requirements.\nEnsure a positive customer experience every time, by delivering excellence in products, operations, behaviours, and communication.\nBuild, sustain and leverage relationships internal and external to area of immediate responsibility.\nEnsure written and verbal communications are clear, concise, unambiguous, easily understood and tailored to suit multifaceted audiences.\nRelease & Change Management:\nWork with Managers, Business, Developers and System Testers to meet functional and non-functional requirements, timelines, and processes.\nManage expectations by understanding customer needs and offering solutions that are complete, easily understood, timely and mutually satisfying, to achieve business objectives.\nFacilitate all stages of the SDLC - documentation, change prioritization, deliver in line with business needs, obtain signoffs, system test, if necessary, risk identification, etc.\nProcess Improvement/s:\nAssist with the review of processes and procedures.\nActively foster and encourage a culture of improvement - work smarter and “be better”.\nInitiate, drive and implement change that will result in more effective practices.\nFor consideration for this role, you will need to possess 3+ years in most of the following:\nFinance sector, preferably General Insurance - understand products, life cycles, risk, and compliance.\nExcellent problem solving, critical thinking and resolution skills - demonstrate tenacity.\nSelf-motivated with a drive to make a difference and improve efficiency.\nExcellent listening, interpretation, and interpersonal skills - strong customer service orientation.\nTimely and accurate updates into tools of trade (Jira, Remedy, Wiki, Service Now) - always ensure auditability and traceability.\nConcise and comprehensive, written and verbal, requirements elicitation, communication, and documentation skills - able to pitch to multifaceted audiences.\nStrong record of planning and execution - keen eye for detail and good time management.\nFlexible and adaptable - able to multitask and deal with changing priorities.\nStrong technical knowledge of web applications, databases, integration layers and SQL - able to debug/trouble-shoot and converse, irrespective of system, product, language, and platform.\nStrong application and implementation of SDLC methodologies.\nKey Responsibilities\nSkill Requirements\nFor consideration for this role, you will need to possess 3+ years in most of the following:\nFinance sector, preferably General Insurance - understand products, life cycles, risk, and compliance.\nExcellent problem solving, critical thinking and resolution skills - demonstrate tenacity.\nSelf-motivated with a drive to make a difference and improve efficiency.\nExcellent listening, interpretation, and interpersonal skills - strong customer service orientation.\nTimely and accurate updates into tools of trade (Jira, Remedy, Wiki, Service Now) - always ensure auditability and traceability.\nConcise and comprehensive, written and verbal, requirements elicitation, communication, and documentation skills - able to pitch to multifaceted audiences.\nStrong record of planning and execution - keen eye for detail and good time management.\nFlexible and adaptable - able to multitask and deal with changing priorities.\nStrong technical knowledge of web applications, databases, integration layers and SQL - able to debug/trouble-shoot and converse, irrespective of system, product, language, and platform.\nStrong application and implementation of SDLC methodologies.\nOther Requirements","description_format":"text","description_chars":4690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-12T10:26:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-technical-specialist-78","json_url":"https://alion.io/job/hcltech-technical-specialist-78.json","meta":{"generated_at":"2026-10-13T19:36:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-technical-specialist-78"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-technical-specialist-78"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-technical-specialist-78"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-technical-specialist-78\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-technical-specialist-78"}]}