Technical Support Specialist

Job Summary

We are looking for enthusiastic fresh graduates with a strong foundation in Japanese/Korean language and a passion for learning technology. This is a unique opportunity to transition from a linguistics background into the dynamic world of IT networking, where you’ll gain hands-on experience in areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security.

Key Responsibilities:

• Assist senior engineers in troubleshooting and resolving network incidents for Japanese or Korean speaking end-customers, under guidance.
• Document technical issues and resolutions clearly and concisely in both English and Japanese.
• Adhere strictly to Client and HCLTech's security, compliance, and operational procedures.
• Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.
• Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

What We Are Looking For:

• Bachelor’s degree in Linguistics, Computer Science, or a related field.
• Near-native fluency in Japanese (written and spoken). Language certifications such as JLPT N1/N2 or TOPIK 6/5/4 are a plus but not mandatory.
• Good English communication skills (written and verbal).
• High level of curiosity and eagerness to learn.
• Strong interest in building a career in IT networking field.

Training & Career Path

As a successful candidate, you’ll begin an intensive, structured development program designed to equip you with both technical expertise and cultural fluency. Your journey will include:

• Comprehensive Networking Training: Gain hands-on knowledge in Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.
• HCLTech Onboarding & Foundational Training: Build a strong base in IT fundamentals and professional practices.
• CCNA Certification Preparation & Practical Labs: Prepare for globally recognized certifications with real-world lab exercises.
• Japanese Language & Cultural Immersion: Deepen your understanding of Japanese language and business culture for effective collaboration.
• Product-Specific Training by Industry Experts: Learn from seasoned professionals on cutting-edge technologies.
• Mentorship & Shadowing Opportunities: Work closely with experienced engineers to accelerate your learning curve.
• Clear Career Progression: Advance from Tier 1 and beyond, based on performance and assessment milestones.

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.

2. To create the root cause analysis for critical issues/faults (hands on working).

3. To implement any necessary preventive measures to reduce future defects.

4. To provide technical assistance to the team members in resolving customer issues.

5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

• Bachelor’s degree in Linguistics, Computer Science, or a related field.
• Near-native fluency in Japanese (written and spoken). Language certifications such

Other Requirements

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