{"id":2811742,"url":"https://alion.io/job/hcltech-technical-support-specialist-10","title":"Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T09:43:47Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T14:17:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nWe are looking for enthusiastic fresh graduates with a strong foundation in Japanese/Korean language and a passion for learning technology. This is a unique opportunity to transition from a linguistics background into the dynamic world of IT networking, where you’ll gain hands-on experience in areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security.\nKey Responsibilities:\nAssist senior engineers in troubleshooting and resolving network incidents for Japanese or Korean speaking end-customers, under guidance.\nDocument technical issues and resolutions clearly and concisely in both English and Japanese.\nAdhere strictly to Client and HCLTech's security, compliance, and operational procedures.\nCollaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.\nContinuously learn and adapt to new technologies and customer requirements in a dynamic environment.\nWhat We Are Looking For:\nBachelor’s degree in Linguistics, Computer Science, or a related field.\nNear-native fluency in Japanese (written and spoken). Language certifications such as JLPT N1/N2 or TOPIK 6/5/4 are a plus but not mandatory.\nGood English communication skills (written and verbal).\nHigh level of curiosity and eagerness to learn.\nStrong interest in building a career in IT networking field.\nTraining & Career Path\nAs a successful candidate, you’ll begin an intensive, structured development program designed to equip you with both technical expertise and cultural fluency. Your journey will include:\nComprehensive Networking Training: Gain hands-on knowledge in Routing & Switching, Enterprise Networking, Service Provider Networking, and Network Security.\nHCLTech Onboarding & Foundational Training: Build a strong base in IT fundamentals and professional practices.\nCCNA Certification Preparation & Practical Labs: Prepare for globally recognized certifications with real-world lab exercises.\nJapanese Language & Cultural Immersion: Deepen your understanding of Japanese language and business culture for effective collaboration.\nProduct-Specific Training by Industry Experts: Learn from seasoned professionals on cutting-edge technologies.\nMentorship & Shadowing Opportunities: Work closely with experienced engineers to accelerate your learning curve.\n Clear Career Progression: Advance from Tier 1 and beyond, based on performance and assessment milestones.\nKey Responsibilities\n1. To troubleshoot and resolve critical and complex tickets.\n2. To create the root cause analysis for critical issues/faults (hands on working).\n3. To implement any necessary preventive measures to reduce future defects.\n4. To provide technical assistance to the team members in resolving customer issues.\n5. To execute continuous improvement activities and to improve the team’s performance.\nSkill Requirements\nBachelor’s degree in Linguistics, Computer Science, or a related field.\nNear-native fluency in Japanese (written and spoken). Language certifications such\nOther Requirements\nnull","description_format":"text","description_chars":3051,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Korean","level":"All levels","optional":false},{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-18T09:43:47Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-technical-support-specialist-10","json_url":"https://alion.io/job/hcltech-technical-support-specialist-10.json","meta":{"generated_at":"2026-10-20T18:22:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-technical-support-specialist-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-technical-support-specialist-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-technical-support-specialist-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-technical-support-specialist-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-technical-support-specialist-10"}]}