{"id":3303193,"url":"https://alion.io/job/hcltech-technical-support-specialist-11","title":"Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:14:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-07T20:03:02Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary\nRobotic Lab Operations\nWe are looking for a hands-on and highly motivated individual to support growing robotics operations in our Kings Cross lab. In this role, you will work on various operations projects to help scale our workflows, organise our space and lead the end-to-end deployment of new robotic platforms.\nWho We Are Looking For\nA Self-Starter\n\nThis is a fast paced environment, we need to know that you’re ready to dive in and put together plans that can be executed.\n\nHands On Approach\n\nYou love building a plan on paper, but you get even more excited about rolling up your sleeves to execute it physically.\n\nA Change-Maker\n\nWe are continuously looking to improve the team and each other so we are looking to bring someone in who can continuously look to bring positive changes to the group.\n\nSupportive by Nature\n\nWe all encounter challenges and provide mutual support to each other - job titles don't matter when we work together to achieve a common goal.\n\nCommunication\n\nYou will need to be able to communicate clearly to our team and stakeholders on the status of work and timelines for completion.\n\nKey Responsibilities\nRole Responsibilities\nEnd-to-End Rollouts: Lead the planning, coordination, and physical execution of bringing new robotic platforms into and out of the facility.\n\nLogistics Management: Coordinate vendor deliveries, unboxing, and physical setup while ensuring minimal disruption to the existing workspace.\n\nCross-Functional Alignment: Collaborate with engineers to ensure facility floor plans are agreed upon and infrastructure requirements (power, network, space) are met before arrival.\n\nRequirement Tracking: Ensure all operational and technical requirements for each robotic platform are explicitly documented.\n\nSpace Readiness: Maintain a world-class, organized, and safety-compliant lab space ready for daily engineering and research use.\n\nWorkshop Operations: Work in our workshop, ensure the space is organised, safe and is working to enable our research.\n\nStrategic Improvements: Identify bottlenecks in deployment or lab workflows and develop strategies to improve efficiency, safety, and uptime.\n\nGlobal Alignment: Aligning with our other sites across the US, ensuring no misalignment of the technical data.\n\nThis is a full time on-site position.\nSkill Requirements\nOperations experience working as a (or with) hardware engineers in a robotics deployment environment.\n\nProven experience in a start-up or faced paced R&D environment.\n\nProgram management experience across operations.\n\nWorkshop management & H&S experience\n\nExcellent written and verbal communication skills, with a keen eye for detail.\n\nProficiency in the Google Suite (docs, sheets)\n\nOther Requirements","description_format":"text","description_chars":2728,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United 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