{"id":3360851,"url":"https://alion.io/job/hcltech-technical-support-specialist-12","title":"Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FinOps","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-27T21:18:37Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T01:39:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nWhat you will do in this role:\nLead a comprehensive audit and governance redesign of ServiceNow's vendor subscription portfolio You will identify structural cost savings, remediate off-contract spending, and build sustainable FinOps governance across eight departments (DTIO, Security, ETG, Analytics, GTM, DTX, CCx).\nKey Responsibilities\nPortfolio Audit: Reconcile vendor master data across multiple systems (contracts, invoicing). Flag contract gaps, overlapping licenses, and unauthorized spend categories.\nUtilization Framework: Build and operationalize measurement models for consumption-based, headcount-based, and fixed-license vendors. Create dashboards showing vendor-level utilization and risk.\nGovernance Recommendations: Recommend enforcement levers and escalation paths.\nStakeholder Alignment: Present governance case and savings roadmap to Finance leadership and department sponsors. Establish cadence for quarterly reviews.\nWhat you need to be successful in this role:\n7+ years in vendor management, procurement operations, or FinOps\nAdvanced Excel/SQL capability; comfort with multi-view data models (5+ source systems)\nExperience building utilization frameworks and consumption-based pricing models\nStakeholder management at executive level (CFO, VP Finance, operations leaders)\nAbility to operate with incomplete data and define remediation priorities\nNice-to-Have:\nSaaS or cloud-software vendor portfolio management experience\nFamiliarity with SAP Concur, Coupa, or similar vendor-finance platforms\nPrior work on 360-deal governance or off-contract spend remediation\nKey Responsibilities\nSkill Requirements\nOther Requirements","description_format":"text","description_chars":1656,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Professional Services","Science & Engineering","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-27T21:18:37Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-technical-support-specialist-12","json_url":"https://alion.io/job/hcltech-technical-support-specialist-12.json","meta":{"generated_at":"2026-10-30T02:47:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-technical-support-specialist-12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-technical-support-specialist-12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-technical-support-specialist-12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-technical-support-specialist-12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-technical-support-specialist-12"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3360851}},{"tool":"search_jobs","arguments":{"company":"hcltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3360851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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