{"id":1671410,"url":"https://alion.io/job/hcltech-technical-support-specialist-3","title":"Technical Support Specialist","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:51:38Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T01:35:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Summary\nWe're hiring a Product Owner to own the SAP SuccessFactors platform for a large Australian retail organisation, with deep Employee Central Payroll (ECP) expertise at the centre of the role. You'll set the product direction, work directly with the People & Culture team, and turn business needs into a delivered, adopted product. This is a hands-on ownership role, not a coordination role.\nKey Responsibilities\nOwn and maintain the SuccessFactors product roadmap, with Employee Central Payroll as the priority, aligned to business strategy and HR transformation goals.\nAct as the SME for SuccessFactors modules - Employee Central Payroll first, plus Employee Central and adjacent modules - and their integration with other enterprise platforms (finance, time/attendance, banking).\nPartner with the People & Culture team to identify, validate and prioritise HR and payroll system requirements.\nEngage business stakeholders and external vendors to gather insights, align priorities and keep delivery on track.\nTranslate monthly business needs into clear, actionable requirements and build and manage the product backlog with the technology team.\nPrioritise features and enhancements on business value, feasibility and strategic fit.\nFacilitate workshops and discovery sessions to define future-state payroll and HR processes and system capabilities.\nDevelop business cases to secure internal approval and funding for new initiatives and enhancements.\nMonitor delivery, clear blockers, and ensure features, fixes and payroll changes (including legislative and compliance updates) release on time.\nSupport change management and adoption so the platform transitions cleanly into BAU.\nSkill Requirements\nProven Product Owner experience on SAP SuccessFactors in a large, complex organisation.\nDeep, hands-on Employee Central Payroll (ECP) expertise - configuration understanding, payroll processing cycles, and payroll compliance.\nStrong grasp of Australian payroll (awards, superannuation, PAYG, Single Touch Payroll and related legislative requirements).\nTrack record translating business needs into backlogs and delivering in an agile environment.\nStrong stakeholder management across HR/P&C, technology and external vendors.\nOther Requirements\nSuccessFactors certification (Employee Central Payroll and/or Employee Central).\nRetail or other large enterprise / high-volume workforce experience.\nExperience with SF integrations to finance, time and attendance, and banking system","description_format":"text","description_chars":2485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-02T06:51:38Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.931,"p_room":0.9,"age_days":7,"expected_fill_days":14,"reasons":["conf:3","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-technical-support-specialist-3","json_url":"https://alion.io/job/hcltech-technical-support-specialist-3.json","meta":{"generated_at":"2026-10-12T04:07:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6495,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-technical-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-technical-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-technical-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-technical-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-technical-support-specialist-3"}]}