Technical Support Specialist

Job Summary

JOB DESCRIPTION SharePoint & Azure Support and Development Engineer SharePoint Online | Microsoft 365 | Azure | Power Platform | L2/L3 Support & Development Experience4-7 yearsRole TypeSupport + Development SupportL2/L3EnvironmentEnterprise / Production Role Summary Hands-on engineer responsible for supporting, maintaining, troubleshooting, enhancing, and developing business applications using SharePoint Online, Microsoft 365, Azure, and Power Platform. The role combines production support, application development, cloud integration, deployments, monitoring, security, documentation, and continuous improvement. Key Responsibilities

• Provide L2/L3 support for SharePoint and Azure-based applications; manage incidents, requests, defects, access issues, escalations, SLA/OLA commitments, workarounds, RCA, and permanent fixes.
• Administer and troubleshoot SharePoint Online sites, lists, libraries, pages, web parts, permissions/sharing, content types, metadata, views, navigation, and search-related issues.
• Design, develop, test, deploy, and maintain SharePoint solutions using SPFx, TypeScript/JavaScript, React, HTML/CSS, REST APIs, and Microsoft Graph.
• Build/support workflows and forms using Power Automate and Power Apps; integrate SharePoint/Microsoft 365 with Azure and external business systems.
• Develop/configure/support Azure Functions, Logic Apps, App Service, Storage Accounts, Key Vault, and other application services required by the solution.
• Troubleshoot Azure availability, connectivity, authentication, configuration, deployment, and performance issues using Azure Monitor, Log Analytics, Application Insights, and diagnostic logs.
• Support Microsoft Entra ID app registrations, service principals, managed identities, authentication/authorization, secrets/certificates, and least-privilege access.
• Perform code reviews, unit/smoke testing, configuration management, version control, release/deployment activities, rollback planning, and post-deployment validation.
• Follow incident, problem, change, release, security, governance, retention/compliance, and operational processes; maintain runbooks, KB articles, technical documents, and release notes.
• Collaborate with business users, architects, service desk, security, infrastructure, and global teams; provide KT and drive automation, modernization, and service improvements. Must-Have Technical Skills
• Strong hands-on SharePoint Online/Microsoft 365 experience, including enterprise production support, troubleshooting, permissions, lists/libraries, modern pages, information architecture, and site administration.
• SPFx development using TypeScript/JavaScript and React; HTML/CSS; REST APIs/Microsoft Graph; JSON; Git/version control and deployment practices.
• Power Automate and Power Apps experience for business processes, workflows, forms, and integrations.
• Hands-on Azure knowledge covering Functions, Logic Apps, App Service, Storage Accounts, Key Vault, Azure Monitor, Log Analytics, and Application Insights.
• Working knowledge of Microsoft Entra ID, app registrations, service principals, managed identities, OAuth concepts, roles/access controls, and secure secret management.
• PowerShell/PnP PowerShell for SharePoint administration and repeatable operational tasks; understanding of CI/CD and Dev/Test/UAT/Production environments.
• Good understanding of Azure application troubleshooting and basic networking concepts such as endpoints, DNS, firewall/access restrictions, and connectivity.
• Working knowledge of ITIL-aligned incident, problem, change, request, release, and knowledge-management processes. Good-to-Have Skills
• SharePoint Server/on-premises support, SharePoint Online migration/modernization, PnP reusable components, or Microsoft 365 CLI.
• Azure DevOps/GitHub pipelines; API Management, Service Bus, Event Grid, Azure SQL, Cosmos DB, Teams/OneDrive integration, or Microsoft Purview concepts.
• Microsoft 365, Azure, Power Platform, or ITIL certifications. Experience & Competencies

Key Responsibilities

JOB DESCRIPTION SharePoint & Azure Support and Development Engineer SharePoint Online | Microsoft 365 | Azure | Power Platform | L2/L3 Support & Development Experience4-7 yearsRole TypeSupport + Development SupportL2/L3EnvironmentEnterprise / Production Role Summary Hands-on engineer responsible for supporting, maintaining, troubleshooting, enhancing, and developing business applications using SharePoint Online, Microsoft 365, Azure, and Power Platform. The role combines production support, application development, cloud integration, deployments, monitoring, security, documentation, and continuous improvement. Key Responsibilities

• Provide L2/L3 support for SharePoint and Azure-based applications; manage incidents, requests, defects, access issues, escalations, SLA/OLA commitments, workarounds, RCA, and permanent fixes.
• Administer and troubleshoot SharePoint Online sites, lists, libraries, pages, web parts, permissions/sharing, content types, metadata, views, navigation, and search-related issues.
• Design, develop, test, deploy, and maintain SharePoint solutions using SPFx, TypeScript/JavaScript, React, HTML/CSS, REST APIs, and Microsoft Graph.
• Build/support workflows and forms using Power Automate and Power Apps; integrate SharePoint/Microsoft 365 with Azure and external business systems.
• Develop/configure/support Azure Functions, Logic Apps, App Service, Storage Accounts, Key Vault, and other application services required by the solution.
• Troubleshoot Azure availability, connectivity, authentication, configuration, deployment, and performance issues using Azure Monitor, Log Analytics, Application Insights, and diagnostic logs.
• Support Microsoft Entra ID app registrations, service principals, managed identities, authentication/authorization, secrets/certificates, and least-privilege access.
• Perform code reviews, unit/smoke testing, configuration management, version control, release/deployment activities, rollback planning, and post-deployment validation.
• Follow incident, problem, change, release, security, governance, retention/compliance, and operational processes; maintain runbooks, KB articles, technical documents, and release notes.
• Collaborate with business users, architects, service desk, security, infrastructure, and global teams; provide KT and drive automation, modernization, and service improvements. Must-Have Technical Skills
• Strong hands-on SharePoint Online/Microsoft 365 experience, including enterprise production support, troubleshooting, permissions, lists/libraries, modern pages, information architecture, and site administration.
• SPFx development using TypeScript/JavaScript and React; HTML/CSS; REST APIs/Microsoft Graph; JSON; Git/version control and deployment practices.
• Power Automate and Power Apps experience for business processes, workflows, forms, and integrations.
• Hands-on Azure knowledge covering Functions, Logic Apps, App Service, Storage Accounts, Key Vault, Azure Monitor, Log Analytics, and Application Insights.
• Working knowledge of Microsoft Entra ID, app registrations, service principals, managed identities, OAuth concepts, roles/access controls, and secure secret management.
• PowerShell/PnP PowerShell for SharePoint administration and repeatable operational tasks; understanding of CI/CD and Dev/Test/UAT/Production environments.
• Good understanding of Azure application troubleshooting and basic networking concepts such as endpoints, DNS, firewall/access restrictions, and connectivity.
• Working knowledge of ITIL-aligned incident, problem, change, request, release, and knowledge-management processes. Good-to-Have Skills
• SharePoint Server/on-premises support, SharePoint Online migration/modernization, PnP reusable components, or Microsoft 365 CLI.
• Azure DevOps/GitHub pipelines; API Management, Service Bus, Event Grid, Azure SQL, Cosmos DB, Teams/OneDrive integration, or Microsoft Purview concepts.
• Microsoft 365, Azure, Power Platform, or ITIL certifications. Experience & Competencies

Skill Requirements

Other Requirements