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This role operates as highest technical escalation, engineering authority and service reliability leadership for the domain.\nKey Responsibilities\nLead recovery for critical and ambiguous incidents and make risk-based technical decisions\nOwn problem-management strategy, complex RCA and permanent engineering remediation\nDefine reference architecture, support standards, non-functional requirements and technical guardrails\nReview high-risk changes, designs, data fixes, integrations, upgrades and resilience plans\nDrive observability, automation, capacity, performance, security and disaster-recovery improvements\nPartner with product owners, enterprise architects, cybersecurity, vendors and global operations leaders\nBuild capability through mentoring, technical reviews, communities of practice and succession planning\nResolve UI, workflow, assignment, EAI, EIM, batch and performance issues\nAnalyze component status, server logs, SQL, workflow instances and interface messages\nSupport user responsibilities, positions, views and access configuration\nMonitor Siebel server components, jobs and integration endpoints\nCoordinate repository/configuration migration and release validation\nLead data repair through approved scripts and controlled reconciliation\nSkill Requirements\nPrimary Skills\nOracle Siebel CRM Application Support & Customization (Version IP17+ / Innovation Packs), Siebel Open UI architecture, Siebel Configuration (Scripting, Workflows, Assignment Manager), Siebel Enterprise Application Integration (EAI) protocols, Siebel Enterprise Integration Manager (EIM) for high-volume trade promotion data loads, production incident resolution, batch job (UBE) tracking\nSecondary Skills\nOracle Database administration foundations (SQL tuning, PL/SQL, indexing), Oracle Business Intelligence Enterprise Edition (OBIEE) reporting setups, Siebel Server Environment Management (srvrmgr commands, Gateway Server, Application Object Managers), cross-platform data mapping interfaces (Siebel-to-SAP and Siebel-to-JDE middleware links), Single Sign-On (SSO/LDAP) user provisioning, change control compliance documentation\nOther Requirements\n8-12+ years of relevant experience, with extensive platform engineering, architecture and production-support leadership\nStrong working knowledge of Siebel, EAI, EIM, Open UI, SRF/workspace, workflow, Object Manager, Server Manager.\nPractical understanding of ITIL-aligned incident, problem, change, request, knowledge and major-incident processes.\nAbility to read logs, correlate events, form testable hypotheses and document a defensible technical conclusion.\nWorking knowledge of security controls including least privilege, privileged access, secrets, certificates, vulnerability remediation and audit evidence.\nClear written and verbal communication with the ability to translate technical findings into business impact and recovery 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