{"id":2583325,"url":"https://alion.io/job/hcltech-tower-lead-sap-basis","title":"Tower Lead - SAP BASIS","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-10-15T02:46:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T16:44:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Summary\nThe Tower Lead for Support & Operations plays a critical role in ensuring the effective delivery of services related to SAP BASIS and SAP HANA. This position is pivotal in managing escalations, overseeing operational hygiene, and driving initiatives that enhance customer satisfaction and revenue generation. The Tower Lead will implement organizational strategies and report on operational performance, ensuring alignment with business objectives.\nKey Responsibilities\n1. Drive Revenue Generation At The Tower Level By Leveraging Sap Basis And Sap Hana Capabilities, Ensuring Alignment With Organizational Goals.\n2. Ensure Timely Resolution Of Escalations And Crises In Support Operations, Adhering To Agreed Sla Norms And Utilizing Best Practices In Sap Support.\n3. Oversee Operational Hygiene By Validating Reports Generated From Sap Systems, Ensuring Compliance With The Statement Of Work (Sow) And Delivering High-Quality Services.\n4. Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Engagement In Sap Operations.\n5. Implement The Profit Improvement Plan (Pip) By Identifying And Executing Automation Opportunities And Self-Driven Initiatives Within Sap Environments.\nSkill Requirements\n1. Strong Understanding Of Sap Basis And Sap Hana Technologies.\n2. In-Depth Knowledge Of Operational Processes And Service Delivery Frameworks.\n3. Proficiency In Managing Escalations And Crisis Situations Within Sap Support Environments.\n4. Excellent Analytical And Reporting Skills Related To Sap Operational Performance.\n5. Ability To Drive Customer Satisfaction Initiatives And Operational Improvements.\nOther Requirements\n1. Sap Certified Technology Associate (Optional But Valuable).\n2. Itil Foundation Certification (Optional But Valuable)","description_format":"text","description_chars":1841,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-15T02:46:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-tower-lead-sap-basis","json_url":"https://alion.io/job/hcltech-tower-lead-sap-basis.json","meta":{"generated_at":"2026-10-15T17:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26047,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-tower-lead-sap-basis"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-tower-lead-sap-basis"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-tower-lead-sap-basis"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-tower-lead-sap-basis\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-tower-lead-sap-basis"}]}