{"id":4061817,"url":"https://alion.io/job/hcltech-track-lead-mdm-intuneintune-7","title":"Track Lead - MDM Intune,Intune","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-11-11T08:56:36Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-14T03:40:29Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary\nCore Responsibilities\nProvide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes.\nAdminister, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management.\nDesign and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes.\nBuild and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion.\nPackage, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures.\nPerform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications.\nDevelop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency.\nSupport Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices.\nPartner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues.\nOwn technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards.\nProvide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution.\nWork with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.\nKey Responsibilities\nore Responsibilities\nProvide L3 support and technical ownership for complex macOS incidents, recurring problems, service requests, and changes.\nAdminister, maintain, and optimize Jamf Pro and Microsoft Intune capabilities used for enterprise macOS management.\nDesign and support macOS enrollment, configuration profiles, compliance policies, security baselines, software distribution, patching, and OS upgrade processes.\nBuild and maintain automated application packaging and deployment workflows using AutoPkg, including recipe management, validation, testing, and controlled promotion.\nPackage, test, deploy, update, and retire macOS applications while maintaining dependable rollback and remediation procedures.\nPerform advanced root-cause analysis across macOS, management agents, certificates, authentication, networking, security controls, and enterprise applications.\nDevelop and maintain shell scripts and automation to improve provisioning, compliance, inventory accuracy, remediation, and operational efficiency.\nSupport Apple Business Manager integration and automated device-enrollment workflows for corporate Mac devices.\nPartner with endpoint security, identity, network, application, and workplace engineering teams to resolve cross-platform issues.\nOwn technical documentation, operational procedures, knowledge articles, support playbooks, and platform standards.\nProvide technical guidance to L1/L2 teams, review escalations, conduct knowledge transfer, and improve first-time resolution.\nWork with global teams and vendors while ensuring adherence to agreed SLAs, ITIL processes, security requirements, and change governance.\nSkill Requirements\nMandatory Technical Skills\n8-12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level.\nStrong administration and troubleshooting experience with Jamf Pro for macOS device management.\nWorking knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting.\nHands-on experience with AutoPkg for automated macOS application packaging and update workflows.\nStrong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions.\nExperience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation.\nProficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation.\nKnowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration.\nExperience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS.\nStrong incident, problem, change, and release-management discipline in a large enterprise environment\nOther Requirements\nMandatory Technical Skills\n8-12 years of overall experience in enterprise endpoint engineering/support, with strong hands-on experience supporting macOS at L3 or SME level.\nStrong administration and troubleshooting experience with Jamf Pro for macOS device management.\nWorking knowledge of Microsoft Intune for macOS, including enrollment, configuration, compliance, application deployment, and troubleshooting.\nHands-on experience with AutoPkg for automated macOS application packaging and update workflows.\nStrong knowledge of macOS architecture, installation, configuration, patching, upgrades, recovery, logs, profiles, permissions, FileVault, and system extensions.\nExperience with macOS software packaging and deployment formats such as PKG and DMG, including pre-install/post-install scripting and validation.\nProficiency in shell scripting, preferably Bash or zsh, for automation, diagnostics, and remediation.\nKnowledge of Apple Business Manager, Automated Device Enrollment, certificates, and enterprise identity integration.\nExperience troubleshooting security, compliance, authentication, VPN, network, and enterprise application issues on macOS.\nStrong incident, problem, change, and release-management discipline in a large enterprise environment.","description_format":"text","description_chars":5884,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services 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