{"id":2155901,"url":"https://alion.io/job/hcltech-track-manager-cisco-contact-center","title":"Track Manager - Cisco Contact Center","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Rest API","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-09T06:38:21Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T18:59:33Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Job Summary\nWe are seeking an experienced Lead Developer - Genesys Cloud Contact Center to design, develop, integrate, and enhance customer engagement solutions on Genesys Cloud CX. This hands-on engineering role focuses on customer journey orchestration, omnichannel engagement, API integrations, automation, AI-enabled capabilities, and platform innovation while supporting global contact center implementations and regional compliance requirements.\nKey Responsibilities\nDesign and develop Genesys Cloud CX solutions including Architect Flows, Secure Flows, Bot Flows, Digital Bot Flows, Data Actions, and Workflows.\nConfigure and optimize routing strategies, queues, permissions, and customer journeys across voice and digital channels.\nDevelop integrations using Genesys Cloud APIs and enterprise platforms including Salesforce, Microsoft Dynamics 365, ServiceNow, identity providers, and middleware solutions.\nSupport AI-enabled capabilities including Bots, Conversational AI, Agent Copilot, Knowledge Optimization, and Predictive Routing.\nEvaluate emerging Genesys Cloud capabilities, AI-powered features, Early Access/Beta releases, and platform innovations.\nAssess AppFoundry, partner, and custom-built solutions based on functionality, cost, scalability, supportability, and business value.\nDesign solutions that comply with regional regulatory, privacy, security, and compliance requirements.\nSupport release management, platform governance, and configuration promotion across environments.\nProvide technical leadership, mentor engineers, and collaborate across global teams and regions.\nSkill Requirements\nRequired Skills & Experience\n7+ years of contact center technology experience.\nStrong hands-on experience with Genesys Cloud CX.\nExpertise in Architect, Bot Flows, IVR/Self-Service, Routing, Data Actions, Workflow Automation, and Omnichannel Engagement.\nExperience with Genesys Cloud APIs, REST APIs, JSON, OAuth, and event-driven integrations.\nExperience integrating Salesforce, Microsoft Dynamics 365, ServiceNow, CRM platforms, and enterprise applications.\nStrong understanding of contact center architecture, SIP telephony, PSTN, BYOC Cloud, carrier integrations, voice technologies, and digital engagement.\nExperience supporting global contact center environments and regional compliance requirements.\nExposure to Amazon Connect or multi-platform cloud contact center environments is desirable. Preferred Qualifications\nGenesys Cloud CX Certifications.\nExperience delivering global Genesys Cloud CX implementations, migrations, or modernization initiatives.\nExperience with AI-enabled customer engagement solutions and AppFoundry ecosystem technologies.\nExperience participating in Genesys Cloud Early Access, Beta, or Preview programs.\nFamiliarity with Genesys Cloud Analytics and reporting.\nOther Requirements\nRequired Skills & Experience\n7+ years of contact center technology experience.\nStrong hands-on experience with Genesys Cloud CX.\nExpertise in Architect, Bot Flows, IVR/Self-Service, Routing, Data Actions, Workflow Automation, and Omnichannel Engagement.\nExperience with Genesys Cloud APIs, REST APIs, JSON, OAuth, and event-driven integrations.\nExperience integrating Salesforce, Microsoft Dynamics 365, ServiceNow, CRM platforms, and enterprise applications.\nStrong understanding of contact center architecture, SIP telephony, PSTN, BYOC Cloud, carrier integrations, voice technologies, and digital engagement.\nExperience supporting global contact center environments and regional compliance requirements.\nExposure to Amazon Connect or multi-platform cloud contact center environments is desirable. Preferred Qualifications\nGenesys Cloud CX Certifications.\nExperience delivering global Genesys Cloud CX implementations, migrations, or modernization initiatives.\nExperience with AI-enabled customer engagement solutions and AppFoundry ecosystem technologies.\nExperience participating in Genesys Cloud Early Access, Beta, or Preview programs.\nFamiliarity with Genesys Cloud Analytics and reporting.","description_format":"text","description_chars":4031,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-09T06:38:21Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-track-manager-cisco-contact-center","json_url":"https://alion.io/job/hcltech-track-manager-cisco-contact-center.json","meta":{"generated_at":"2026-10-20T23:25:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26993,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-track-manager-cisco-contact-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-track-manager-cisco-contact-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-track-manager-cisco-contact-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-track-manager-cisco-contact-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-track-manager-cisco-contact-center"}]}