{"id":1928679,"url":"https://alion.io/job/hcltech-trainee-delivery-operations-dpo","title":"Trainee - Delivery Operations (DPO)","company":{"id":225,"name":"HCLTech","domain":"hcltech.com","url":"https://alion.io/company/hcltech","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T21:07:18Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-17T21:20:18Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Job Summary\nAs a Trainee in Delivery Operations, you will play a vital role in managing orders, updating task statuses, and monitoring transactions to ensure adherence to Service Level Agreements (SLAs). Your contributions will directly impact the quality of our processes and enhance customer satisfaction through effective communication and data management.\nKey Responsibilities\n1. Address Customer Inquiries And Issues Via Email Or Chat, Providing Timely And Effective Resolutions Using Written Communication Skills.\n2. Perform Data Entry And Maintain Databases, Ensuring Data Accuracy And Integrity Through Attention To Detail.\n3. Monitor Transactions And Ensure All Activities Are Completed Within The Agreed Slas, Maintaining High Process Quality Standards.\n4. Adhere To Company Policies And Guidelines, Ensuring Confidentiality And Ethical Conduct In All Interactions.\n5. Engage In Self-Directed And Instructor-Led Learning, Utilizing Lms Tools To Enhance Skills And Knowledge.\n6. Actively Seek Feedback From Mentors And Peers To Improve Performance And Contribute To Individual And Team Success.\n7. Collaborate With Team Members To Achieve Project Outcomes And Meet Deadlines Effectively.\nSkill Requirements\n1. Strong Written And Verbal Communication Skills\n2. Basic Knowledge Of Data Entry And Database Management\n3. Familiarity With Service Level Agreements And Process Quality Standards\n4. Proficiency In Using Learning Management System (Lms) Tools For Skill Development\nOther Requirements\n1. Optional But Valuable: Certification In Customer Service Or Communication Skill","description_format":"text","description_chars":1584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-05T21:07:18Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:0","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hcltech-trainee-delivery-operations-dpo","json_url":"https://alion.io/job/hcltech-trainee-delivery-operations-dpo.json","meta":{"generated_at":"2026-10-18T04:59:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":225},"rest":"https://alion.io/mcp/rest/get_company?id=225"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhcltech-trainee-delivery-operations-dpo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhcltech-trainee-delivery-operations-dpo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhcltech-trainee-delivery-operations-dpo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hcltech-trainee-delivery-operations-dpo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhcltech-trainee-delivery-operations-dpo"}]}